Support Revolution continues to fix 100% of incidents within challenging SLA targets for another month

Written by: Mark Smith

26th July 2017

High quality proactive support provided to customers at maximum level for the third time in six months

Support Revolution the UK-based provider of third-party software support and maintenance for Oracle and SAP systems, has today announced that it has again hit 100% Service Level Agreement (SLA) compliance, responding to and resolving customer incidents throughout June 2017.

The company’s 2017 average SLA compliance is now 99.3%, following ongoing hard work and dedication from its Service Desk and technical teams. This allows its private and public sector customers to focus on system innovation and enhancements rather than time consuming support and maintenance. Customers can see how incidents are being resolved in real-time, giving them maximum visibility and confidence in the service provided.

Mark Smith, founder and CEO of Support Revolution comments, “This is a great achievement for the whole team, we are extremely proud to be hitting such superior percentages especially when our SLA standards are so high. Our high achievement means that we are closing incidents quickly and efficiently for customers, helping their businesses to remain competitive, with IT systems running at optimum level.”

Smith continued, “Our customer SLA’s are a Key Performance Indicator for us and we monitor the results through the IT service management platform RemedyForce, to ensure accuracy and full customer visibility. When customers move away from vendor support to join Support Revolution they notice an immediate improvement in service levels – our SLAs are just one of the reasons for this improvement. Our passionate, hardworking and multi-skilled teams have enviable experience in providing advanced support and we are confident that their ongoing commitment will allow these excellent statistics to continue.”

Founded in 2012, Support Revolution provides Oracle and SAP customers with third-party software and database support, enabling them to save a minimum of 50% on their support bills.

Support Revolution is the only UK headquartered provider of third-party support for Oracle and SAP, with permanently employed, knowledgeable support teams, security cleared to the highest levels, providing a bespoke and onsite service. To support the company’s rapid and successful growth, the business has doubled its UK-based teams in the past 18 months.

About Support Revolution
Support Revolution is the only independent, third party software support provider for Oracle and SAP systems headquartered in the UK. Due to an unparalleled depth of industry and local knowledge and over 18 years’ experience, Support Revolution provides first-class support and maintenance whilst saving customers between 50% and 90% on their support bills – significantly reducing support costs and releasing funds for pioneering new projects.

Unlike Oracle and SAP that enforce software upgrades and discontinue support for older systems, Support Revolution enables organisations to remain on existing versions for as long as they wish – supplying necessary patches and fixes and supporting all customisations – giving complete control back to customers.

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Media Contact
Please contact Alan Miller or Ruth Clifford on +44 203 906 6192 or email [email protected]

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