Wirral Council reveals £336,000 cost savings with Support Revolution

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Three-year saving on Oracle support costs will feed into IT transformation project to become more agile.

Wirral Council, which employs 3,500 people, uses Oracle’s E-Business Suite to manage many of its services, including cash management, CRM, procurement, general ledger, account payable & receivable.

Three years ago, the council decided to move its Oracle support to Support Revolution as a cost saving measure, as part of its ongoing efforts to meet the squeezed budgets every UK council is facing.

Thanks to the savings made, Wirral Council has been able to invest further in its plan to create a more agile workforce, with more remote working and migration to Windows 10 for all of its users.

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What do Wirral Council think?

The support contract was put out to tender, with the aim of reducing costs while retaining the quality of service. Support Revolution was chosen and given a tight timetable—with only 10 weeks until official support ran out, it was essential to get support in place before this deadline.

“The council had a choice of upgrading E-Business Suite in order to retain support or looking for support elsewhere. Initially we considered moving to an entirely new platform, which would have been very costly,” said Jeff Ashworth, Head of Digital at Wirral Council. “With Support Revolution we’ve been able to retain support at a far more competitive price, and also have the advantage that the team knows the council and systems, making any support requests far easier to resolve.”

“Councils across the UK, and indeed many other businesses, could benefit from similar savings by making the same switch, a simple choice when so many are trying to cut back and do more with less,” said Mark Smith, CEO, Support Revolution. “Thousands could benefit from ditching their current support contract for one that offers a solution that’s just as good for a fraction of the price—a crucial move for UK government departments who are under immense pressure to still operate effectively, but with ever-reducing budgets.”

About Support Revolution

Support Revolution is the only independent, third party software support provider for Oracle and SAP systems headquartered in the UK. Due to an unparalleled depth of industry and local knowledge and over 19 years’ experience, Support Revolution provides first-class support and maintenance whilst saving customers between 50% and 90% on their support bills – significantly reducing support costs and releasing funds for pioneering new projects.

Unlike Oracle and SAP that enforce software upgrades and discontinue support for older systems, Support Revolution enables organisations to remain on existing versions for as long as they wish – supplying necessary patches and fixes and supporting all customisations – giving complete control back to customers.