About Support Revolution

Our mission...

Support Revolution provides independent Oracle and SAP support, replacing the service from the manufacturers.

We cut support costs by up to 90%, provide a better quality of service, and free customers from the mandatory upgrade cycle.

We help organisations redeploy funds from support to innovation, so they can invest in their own future.

Why join the revolution?

Save 50%+

Our customers saved an average of 64% on their Oracle and SAP support last year. What could you save?

Start saving today!

Use our savings calculator to find out how much your organisation could save on your Oracle and SAP Support
Savings Calculator

Our SLA

Our SLA is the only support SLA to guarantee both a response and resolution time for all incidents.

Find out more

Are Oracle and SAP letting you down on your support partnership SLA? Find out how we are different in our guide.
Download SLA guide

No desupport dates

Support Revolution offers support for all versions of Oracle and SAP software including any customisations.

Extend your deadline

A SAP customer not making the transition to SAP S/4HANA? Extend your deadline below.
Download S/4HANA guide

Global support

Support Revolution offers 24/7 support for all customers, with offices in the UK, Dubai and India.

Start your savings

Contact your local Support Revolution office today to find out more about our global support.
Contact us

Support experience

Support Revolution has been providing support for Oracle and SAP customers for over 24 years.

FAQs

Get the answers to all of your questions about third-party support in our FAQs guide.
Download FAQs guide

Support relationship

Every customer receives a dedicated account manager to be the first point of contact for all your support needs.

Our customers

See which organisations in your industry have joined Support Revolution by visiting our customers page below.
Case studies

Meet our management team

Click the images below to find out more!
A staff photograph of Mark Smith

Mark Smith

Founder
and CEO

A staff photograph of Victoria Molloy

Victoria Molloy

Chief Commercial Officer

Jessica Hurp

Chief Operating
Officer

A staff photograph of Ken Metcalfe

Ken Metcalfe

Technology and Innovation

A staff photograph of Matt Burrows

Mat Burrow

Infrastructure
Services

Ben Banton

Infrastructure & Security Architect

Andy Sellwood

Support Manager

Steve Curtis

Marketing

Our history

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1998 - Founded PDG Consulting

PDG Consulting was founded in 1998, building the foundations and experience for Support Revolution today. PDG Consulting were an Oracle partner for over 20 years and were also an SAP partner.
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2012 - Launched Support Revolution

Support Revolution was founded in 2012 as a third-party support provider for Oracle and SAP products, enabling customers to save a minimum of 50% on their support and maintenance costs.
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2013 - Listed on G-Cloud

Support Revolution services became available via G-Cloud, enabling central government customers to procure our services without going through an extended tender process.

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2013 - Support Revolution's Cloud offering

Support Revolution released a Cloud offering in 2013 for third-party support customers, enabling customers to save on hosting costs as well as their support and maintenance costs.
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2016 - Opened first international office

Support Revolution opened its first international office in Bangalore, India at the start of 2016. This enabled the addition of an industry-leading SLA with 24/7 support and unrivalled resolution times to our services.
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2016 - Gartner Award

In 2016, global research and advisory firm Gartner recognised Support Revolution as one of the top three third-party support and maintenance providers worldwide.
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2017 - Tech Leaders Award

Support Revolution's founder and CEO Mark Smith was shortlisted as the 'Disruptive Leader of the Year' at the Tech Leaders Awards in 2017.
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2018 - Gartner Dubai

Support Revolution attended the Gartner Symposium in Dubai for the first time, offering a great opportunity to meet organisations currently locked into restrictive Oracle/SAP contracts.
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2019 - UAE expansion

Following rapid growth, Support Revolution opened its first office in the Middle East in Dubai in 2019, allowing for face-to-face meetings with our growing customer base across the region.
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2019 - PDG and Support Revolution merge

PDG Consulting and Support Revolution merged in 2019, filing the paperwork with Companies House in July when the merger was completed.
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2023 - US expansion

Support Revolution opens offices in Austin, Texas enabling North American organisations to benefit from our leading Oracle and SAP support services.
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Mark Smith

Founder and CEO

Mark founded Support Revolution in 2012 and is the driving force behind the company’s high growth and success. Mark has a long history with Oracle and SAP product suites and core Oracle Technology products, having previously founded ERP consultancy PDG Consulting in 1998. Mark regularly speaks at technical conferences and has authored a number of technical papers and industry reports.

Outside of work, Mark has varied interests, from fly fishing for trout in streams in the Cotswolds (where he lives) and renovating old properties to trying to keep up with his son on the ski slopes.

Mark was shortlisted for the ‘Disruptive Leader of the Year 2017’ as part of the ‘Information Age – Tech Leaders Awards.’

Victoria Molloy

Chief Commercial Officer

Victoria runs the sales teams for Support Revolution. She joined the company from the outset, and is responsible for the go to market strategy and growth in public and private sector customers that are joining Support Revolution each month. With extensive experience in both Oracle and SAP systems and consultancy, Victoria works to ensure our sales teams are always providing value to our customers. Victoria is spearheading a collaborative approach between sales and marketing, ensuring both teams work in partnership to achieve ambitious company objectives. Victoria has wide ranging technical and sales management experience from different organisations including Oracle and SAP consultancies, the Valuation Exchange and Adestra. When she’s not on the road or coaching sales teams, Victoria enjoys cooking, the theatre, and racing sports cars.

Jessica Hurp

Chief Operations Officer

Jessica heads up our Finance and HR teams, managing the financial strategy, HR function, and operations of the company. She drives our ISO9001 and ISO27001 accreditations and is scarily efficient with her management of the credit control team. Jessica started working with our company over 10 years ago, and has fast tracked through the organisation.

Jessica studied Clinical Psychology at the University of the West of England and in her spare time breeds alpacas, enjoys swimming, and collecting small dogs.

Ken Metcalfe

Technology and Innovation Manager

Ken and his team work to onboard new technology and systems into Support Revolution, ensuring that these solutions are integrated fully into our delivery teams. Ken’s role is vital to ensuring that we remain up to date with current technologies and that we can continue to provide innovative solutions to our customers. Not only that, Ken’s team constantly researches the latest methodologies and practices of our current technology to enhance our current solutions further.

Before Support Revolution, Ken built his experience with blue-chip companies such as IBM and Diageo, deploying and customising packaged software. He is well known in the industry for his creative and innovative approach to IT solutions, working client-side and as a consultant across many applications and technical projects.

Outside of work, Ken enjoys long walks listening to his favourite music, country pubs, and is a regular attendee of Glastonbury music festival.

Mat Burrow

Infrastructure Services Team Lead

Mat heads Support Revolution’s infrastructure services team. His team is focused on providing high-quality infrastructure support and consultancy for both Cloud and on-premise solutions. The team are experts at helping our customers to support current infrastructure, databases, and networks, as well as providing managed services for Cloud/system migrations and security. Mat is our in-house expert on all things infrastructure, and regularly inputs into customer proposals to ensure we are offering customers exactly what they will need.

Mat has over 22 years of experience in all technical aspects of the Oracle product set. Mat also has a strong history of managing both onshore and offshore support teams.

When he’s not running the team, Mat enjoys song writing, music technology and playing football.

Ben Banton

Infrastructure & Security Architect

Ben joined Support Revolution in September 2017 and is responsible for leading the security team, and for managing and securing elements of the cloud infrastructure in use at Support Revolution. The security team monitors and analyses vulnerabilities for the products we support and assist our customers with remediating them using Trend Micro Deep Security.

Before Support Revolution Ben worked as a infrastructure consultant for the Oracle Hyperion product suite performing design, installation and build for complete Hyperion environments for over 10 years. In these roles he worked as a consultant for many different organisations of different sizes which provided a great deal of experience in different deployments.

Outside of work Ben is learning Japanese, and enjoys films, programming, and craft beer.

Andy Sellwood

Support Manager

Andy joined Support Revolution in 2022 and is responsible for the Service Desk, ensuring Incidents, Problems and Service Requests are triaged and managed successfully. The team is focussed on building strong relationships with our customers to ensure we not only resolve issues in the most effective way, but to ensure we have a strong knowledge of the customers plans and needs to ensure we offer the best possible service.

Before Support Revolution, Andy has various Operational management experiences over a 25 year period, creating and leading large teams, including Customer Support, Service Delivery, After Sales and Project Management, via both internal and outsourced teams.

When not working he likes to play and watch football, is a keen NFL fan and loves to cook, particularly outdoors on the BBQ or smoker.

Steve Curtis

Senior Marketing Manager

Steve joined Support Revolution in September 2022 and is responsible for leading the Marketing department at Support Revolution. The team is responsible for the brand, content, database, advertising and all other marketing channels used by the organisation.

Before Support Revolution, Steve worked as marketer for a large multinational education company, as well as an IT Service Management company and charity. In these roles he developed the skills necessary to succeed in the B2B marketing industry and develop a keen eye for detail, design, and encouraging creativity throughout his teams.

Outside of work Steve is learning Greek, is an avid Tottenham Hotspur supporter and loves nothing more than spending time chatting with friends.

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