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Support Revolution provides independent Oracle and SAP support, replacing the service from the manufacturers.
We cut support costs by up to 90%, provide a better quality of service, and free customers from the mandatory upgrade cycle.
We help organisations redeploy funds from support to innovation, so they can invest in their own future.
Founder and CEO
Chief Commercial Officer
Chief Operating Officer
Head of SAP Team
Security Manager
Head of
Oracle Team
Infrastructure
Services
Infrastructure & Security
Support Manager
Marketing
© Support Revolution. All rights reserved.
Mark founded Support
Revolution in 2012 and is the driving force behind the company’s high growth
and success. Mark has a long history with Oracle and SAP product suites and
core Oracle Technology products, having previously founded ERP consultancy PDG
Consulting in 1998. Mark regularly speaks at technical conferences and has
authored a number of technical papers and industry reports.
Outside of work, Mark
has varied interests, from fly fishing for trout in streams in the Cotswolds
(where he lives) and renovating old properties to trying to keep up with his
son on the ski slopes.
Jessica heads up our Operations
team, managing the financial strategy, HR function, and operational side of the
company. She drives our ISO9001 and ISO27001 accreditations and is scarily
efficient with her management of the finance team. Jessica started working with
our company over 17 years ago, and has fast tracked through the organisation.
Jessica studied
Clinical Psychology at the University of West England and in her spare
time enjoys running, and adopting small dogs.
Ken and his team work to onboard new technology and systems into Support Revolution, ensuring that these solutions are integrated fully into our delivery teams. Ken’s role is vital to ensuring that we remain up to date with current technologies and that we can continue to provide innovative solutions to our customers. Not only that, Ken’s team constantly researches the latest methodologies and practices of our current technology to enhance our current solutions further.
Before Support Revolution, Ken built his experience with blue-chip companies such as IBM and Diageo, deploying and customising packaged software. He is well known in the industry for his creative and innovative approach to IT solutions, working client-side and as a consultant across many applications and technical projects.
Outside of work, Ken enjoys long walks listening to his favourite music, country pubs, and is a regular attendee of Glastonbury music festival.
Richard joined Support Revolution in 2024 and has responsibility for our Oracle E-Business Suite functional and technical resources and consultants, ensuring that we provide the highest level. Richard ensures that all services are delivered against agreed SLAs and that the customer experience is of high quality. He is the Oracle E-Business Suite Subject Matter Expert (SME) within the business, ensuring our Oracle support continues to be delivered efficiently, effectively, and professionally.
Richard has over 20 years of Oracle experience, working on multiple implementations and supporting businesses across multiple sectors including NHS and banking. He has qualifications in IT Service Management, Project Management and Security.
When he’s not working, Rich likes to photograph wildlife.
Mat heads Support Revolution’s infrastructure services team. His team is focused on providing high-quality infrastructure support and consultancy for both Cloud and on-premise solutions. The team are experts at helping our customers to support current infrastructure, databases, and networks, as well as providing managed services for Cloud/system migrations and security. Mat is our in-house expert on all things infrastructure, and regularly inputs into customer proposals to ensure we are offering customers exactly what they will need.
Mat has over 24 years of experience in all technical aspects of the Oracle product set. Mat also has a strong history of managing both onshore and offshore support teams.
When he’s not running the team, Mat enjoys song writing, music technology and playing football.
Ben joined Support Revolution in September 2017 and is responsible for leading the security team, and for managing and securing elements of the cloud infrastructure in use at Support Revolution. The security team monitors and analyses vulnerabilities for the products we support and assist our customers with remediating them using Trend Micro Deep Security.
Before Support Revolution Ben worked as a infrastructure consultant for the Oracle Hyperion product suite performing design, installation and build for complete Hyperion environments for over 10 years. In these roles he worked as a consultant for many different organisations of different sizes which provided a great deal of experience in different deployments.
Outside of work Ben is learning Japanese, and enjoys films, programming, and craft beer.
Andy joined Support Revolution in 2022 and is responsible for the Service Desk, ensuring Incidents, Problems and Service Requests are triaged and managed successfully. The team is focussed on building strong relationships with our customers to ensure we not only resolve issues in the most effective way, but to ensure we have a strong knowledge of the customers plans and needs to ensure we offer the best possible service.
Before Support Revolution, Andy has various Operational management experiences over a 25 year period, creating and leading large teams, including Customer Support, Service Delivery, After Sales and Project Management, via both internal and outsourced teams.
When not working he likes to play and watch football, is a keen NFL fan and loves to cook, particularly outdoors on the BBQ or smoker.
Steve joined Support Revolution in September 2022 and is responsible for leading the Marketing department at Support Revolution. The team is responsible for the brand, content, database, advertising and all other marketing channels used by the organisation.
Before Support Revolution, Steve worked as marketer for a large multinational education company, as well as an IT Service Management company and charity. In these roles he developed the skills necessary to succeed in the B2B marketing industry and develop a keen eye for detail, design, and encouraging creativity throughout his teams.
Outside of work Steve is learning Greek, is an avid Tottenham Hotspur supporter and loves nothing more than spending time chatting with friends.
