About Support Revolution

Our mission

Support Revolution provides Oracle and SAP customers with best-in-class software support and maintenance, regardless of the software versions they run, ensuring every customer saves a minimum of 50% on support costs.

Support Revolution believes that organisations like yours are being held hostage by Oracle and SAP; paying too much for software support and maintenance and being forced into unwanted upgrades.

Our mission is to cut your Oracle and SAP maintenance costs in half, while providing you with a better quality of service and freeing you from the mandatory upgrade cycle. We help you to redeploy funds from maintenance to innovation – investing in your own future.

Why join the revolution?

Save 50%+

Our customers saved an average of 64% on their Oracle and SAP support last year. What could you save?

Start saving today!

Use our savings calculator to find out how much your organisation could save on your Oracle and SAP Support
Savings Calculator

Our SLA

Our SLA is the only support SLA to guarantee both a response and resolution time for all incidents.

Find out more

Are Oracle and SAP letting you down on your support partnership SLA? Find out how we are different in our guide.
Download SLA guide

No desupport dates

Support Revolution offers support for all versions of Oracle and SAP software including any customisations.

Extend your deadline

Are you a SAP customer not making the transition to SAP S/4HANA? Download our guide on extending the deadline.
Download S/4HANA guide

Global support

Support Revolution offers 24/7 support for all customers, with offices in the UK, Dubai and India.

Start your savings

Contact your local Support Revolution office today to find out more about our global support.
Contact us

Support experience

Support Revolution has been providing support for Oracle and SAP customers for over 24 years.

FAQs

Get the answers to all of your questions about third-party support in our FAQs guide.
Download FAQs guide

Support relationship

Every customer receives a dedicated account manager to be the first point of contact for all your support needs.

Our customers

See which organisations in your industry have joined Support Revolution by visiting our customers page below.
Case studies

Meet our management team

Click the images below to find out more!
Mark Smith headshot

Mark Smith

Founder and CEO

Vic Molloy headshot

Victoria Molloy

Chief Commercial Officer

Jessica Hurp headshot

Jessica Hurp

Chief Operating Officer

Mat Burrow headshot

Mat Burrow

Infrastructure Services

Peter Buckley headshot

Peter Buckley

Head Of Delivery

Ken Metcalfe headshot

Ken Metcalfe

Technology and Innovation

Our history

1998 - Founded PDG Consulting

PDG Consulting was founded in 1998, building the foundations and experience for Support Revolution today. PDG Consulting were an Oracle partner for over 20 years and were also an SAP partner

2012 - Launched Support Revolution

Support Revolution was founded in 2012 as a third-party support provider for Oracle and SAP products, enabling customers to save a minimum of 50% on their support and maintenance costs.

2013 - Listed on G-Cloud

Support Revolution services became available via G-Cloud, enabling central government customers to procure our services without going through an extended tender process.

2013 - Support Revolution's Cloud offering

Support Revolution released a Cloud offering in 2013 for third-party support customers, enabling customers to save on hosting costs as well as their support and maintenance costs.

2016 - Opened first international office

Support Revolution opened its first international office in Bangalore, India at the start of 2016. This enabled the addition of an industry-leading SLA with 24/7 support and unrivalled resolution times to our services.

2016 - Gartner Award

In 2016, global research and advisory firm Gartner recognised Support Revolution as one of the top three third-party support and maintenance providers worldwide.

2017 - Tech Leaders Award

Support Revolution's founder and CEO Mark Smith was shortlisted as the 'Disruptive Leader of the Year' at the Tech Leaders Awards in 2017.

2018 - Gartner Dubai

Support Revolution attended the Gartner Symposium in Dubai for the first time, offering a great opportunity to meet organisations currently locked into restrictive Oracle/SAP contracts.

2019 - UAE expansion

Following rapid growth, Support Revolution opened its first office in the Middle East in Dubai in 2019, allowing for face-to-face meetings with our growing customer base across the region.

“When we first heard about the Support Revolution offering, we thought it seemed too good to be true. Now we are using the service, we know it’s true.”

Latest news from Support Revolution

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Mark Smith

Founder and CEO

Mark founded Support Revolution in 2012 and is the driving force behind the company’s high growth and success. Mark has a long history with Oracle and SAP product suites and core Oracle Technology products, having previously founded ERP consultancy PDG Consulting in 1998. Mark regularly speaks at technical conferences and has authored a number of technical papers and industry reports.

Outside of work, Mark has varied interests, from fly fishing for trout in streams in the Cotswolds (where he lives) and renovating old properties to trying to keep up with his son on the ski slopes.

Mark was shortlisted for the ‘Disruptive Leader of the Year 2017’ as part of the ‘Information Age – Tech Leaders Awards.’

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Victoria Molloy

Chief Commercial Officer

Victoria runs the sales teams for Support Revolution. She joined the company from the outset, and is responsible for the go to market strategy and growth in public and private sector customers that are joining Support Revolution each month. With extensive experience in both Oracle and SAP systems and consultancy, Victoria works to ensure our sales teams are always providing value to our customers. Victoria is spearheading a collaborative approach between sales and marketing, ensuring both teams work in partnership to achieve ambitious company objectives. Victoria has wide ranging technical and sales management experience from different organisations including Oracle and SAP consultancies, the Valuation Exchange and Adestra. When she’s not on the road or coaching sales teams, Victoria enjoys cooking, the theatre, and racing sports cars.
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Jessica Hurp

Chief Operations Officer

Jessica heads up our Finance and HR teams, managing the financial strategy, HR function, and operations of the company. She drives our ISO9001 and ISO27001 accreditations and is scarily efficient with her management of the credit control team. Jessica started working with our company over 10 years ago, and has fast tracked through the organisation.

Jessica studied Clinical Psychology at the University of the West of England and in her spare time breeds alpacas, enjoys swimming, and collecting small dogs.

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Mat Burrow

Infrastructure Services Team Lead

Mat heads Support Revolution’s infrastructure services team. His team is focused on providing high-quality infrastructure support and consultancy for both Cloud and on-premise solutions. The team are experts at helping our customers to support current infrastructure, databases, and networks, as well as providing managed services for Cloud/system migrations and security. Mat is our in-house expert on all things infrastructure, and regularly inputs into customer proposals to ensure we are offering customers exactly what they will need.

Mat has over 22 years of experience in all technical aspects of the Oracle product set. Mat also has a strong history of managing both onshore and offshore support teams.

When he’s not running the team, Mat enjoys song writing, music technology and playing football.

Peter Buckley

Head of Delivery

Peter joined Support Revolution in 2021, bringing with him over 25 years of experience in managing large teams of technical consultants, developers, project managers, and service managers across the world.

Peter leads our high performing Delivery function and is one of the key stakeholders for maintaining our industry leading SLA. Since joining Support Revolution Peter has also led the expansion of our new support office in Bangalore, India ensuring we are able to deliver 24/7 support for all regions.

When he’s not managing his busy team, you can often find Peter being an avid supporter at his children’s football and rugby fixtures.

If you want to know more about our technical function at Support Revolution please connect with Peter on Linkedin.

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Ken Metcalfe

Technology and Innovation Manager

Ken and his team work to onboard new technology and systems into Support Revolution, ensuring that these solutions are integrated fully into our delivery teams. Ken’s role is vital to ensuring that we remain up to date with current technologies and that we can continue to provide innovative solutions to our customers. Not only that, Ken’s team constantly researches the latest methodologies and practices of our current technology to enhance our current solutions further.

Before Support Revolution, Ken built his experience with blue-chip companies such as IBM and Diageo, deploying and customising packaged software. He is well known in the industry for his creative and innovative approach to IT solutions, working client-side and as a consultant across many applications and technical projects.

Outside of work, Ken enjoys long walks listening to his favourite music, country pubs, and is a regular attendee of Glastonbury music festival.

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