Revolutionary Data Center Management
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Revolutionary Data Center Management extends the life and optimises the performance of your data center infrastructure. We provide 24/7 proactive monitoring and support for storage, network, and server systems, even after OEM warranties expire and equipment reaches End of Service Life. With a team of OEM-trained Level 3 engineers and an extensive inventory of OEM-approved parts, Revolutionary Data Center Management ensures that your mission-critical systems remain operational and efficient while simplifying operations.
Summary of Revolutionary Data Center Management
| Topic | Summary |
|---|---|
| Continuous proactive monitoring | Provides 24/7 monitoring of storage network and server systems to detect and address issues before they impact operations |
| Comprehensive issue resolution | Swiftly identifies and remediates problems across all core data center infrastructure ensuring mission-critical systems remain operational |
| Strong OEM partnerships | Works directly with leading OEMs to deliver high-quality support and access to approved parts and expertise |
| Technology transition support | Assists organisations bridging gaps during migrations and legacy system maintenance to reduce risk |
| Post-warranty and multi-vendor support | Extends the useful life of infrastructure beyond original warranties and reduces reliance on single vendors |
Data Center Management
- 24/7 proactive monitoring: Continuous round-the-clock surveillance of your IT infrastructure
- Comprehensive issue resolution: Swift identification and remediation of problems across storage, network, and server systems
- Strong OEM partnerships: Direct collaboration with leading OEMs to ensure superior service quality and support
Risk Mitigation
- Technology transition support: Assistance in bridging technological gaps during extended migration periods and maintenance of legacy systems
- Multi-vendor approach: Reduced dependency on single vendors and improved overall IT infrastructure resilience
- Post-warranty assistance: Extends the useful life of IT infrastructure beyond original warranty periods, maximising technology investments
FAQs
Support Revolution is a large, globally-focused third-party support provider serving major enterprises worldwide.
- Global Reach: We provide 24/7 “follow-the-sun” support through multiple offices across North America, Europe, APAC, and MEA (Middle East & Africa), supporting customers in over 116 countries
- Customer Base: Our customers include large organisations in highly regulated sectors like Financial Services, Government, Retail, Telecommunications, and Manufacturing
Support Revolution distinguishes itself from other third-party support providers through:
- Guaranteed resolution SLAs: We offer binding 2-hour resolution guarantees for critical issues, not just a promise of a quick response time
- Personalized, high-touch, flexible support: Customers receive tailored support, including shelfware adjustments, plus an assigned account manager and primary support team
- Free consulting days (Enhancement Days): Use a bank of Enhancement Days to help develop customisations and processes
- Risk-free trial & opt-out guarantee: We offer a service trial with an opt-out guarantee during the first three months if you are not completely satisfied
- Payroll tax updates for PeopleSoft: We are the only third-party support provider with payroll tax for PeopleSoft
Founded in 1998 as a consulting company and formerly an Oracle and SAP partner, the Support Revolution team has been helping clients for over 27 years.
We support a wide range of Oracle, SAP, and VMware, along with IBM Db2.
Our clients see a minimum support fee savings of 50%, with an average savings of 65%. Some customers achieve total cost savings of up to 90% by also avoiding forced upgrades and other support costs.
For critical (P1) issues, we commit to responding within 10 minutes and guarantee a resolution within 2 hours.
Yes, we provide guarantees on response and resolution time SLAs. For example, we guarantee resolution for critical issues within 2 hours.
Yes, we provide flexibility to scale down as your requirements change.
Yes, Database Health Checks are conducted during the onboarding process and upon request.
Support Revolution’s comprehensive support
Support Revolution helps organisations effectively maintain their Oracle, SAP, and VMware software and reallocate budget and resources towards strategic initiatives by providing: