Revolutionary Managed Services

Revolutionary Managed Services addresses staffing and skills gaps, providing comprehensive management services and support tailored to your needs. Services include proactive monitoring, backups, system clones, restores, and regular health checks, ensuring system reliability and minimising downtime.

Ensuring the performance, security, and compliance of your ERP requires constant monitoring, which is resource-intensive and difficult to maintain without dedicated expertise. Revolutionary Managed Services can bridge these gaps and ensure your systems are optimised, secure, and aligned with your business objectives.

Summary of Revolutionary Managed Services

Topic	Summary
Comprehensive support coverage	Provides technical support for customisations interfaces and development work plus full functional second line support for operational activities
Total system management	Includes proactive monitoring backups cloning restores regular system health checks and disaster recovery with defined recovery objectives
Reduced support inefficiencies	Removes handovers and re‑work to lower total support costs by taking advantage of economies of scale
Enhanced system reliability	Ensures performance security and compliance with constant monitoring that fills staffing and skills gaps
Rapid response and resolution	Delivered by a team of technical experts ready to fix issues and maintain system stability

You receive

Technical Support Services

Our technical experts are available at your beck and call, to fix any problems with your customisations, interfaces, or for any new development work that you need.

Total System Management

We provide backup, cloning, and disaster recovery services, including regular system health checks. For clients on Amazon or Microsoft Clouds, we guarantee a 15-minute Recovery Point Objective and a 4-hour Recovery Time Objective.

Functional Support Services

Full second line support for any functional issues that arise, offering support for month-end, year-end, payroll runs, ‘How do I?’ questions and more.

How it works

If you currently use another vendor or an in-house team to provide second line support for your Oracle and SAP systems, then there is inevitably an amount of re-work as those teams diagnose and try to fix a problem before passing it on to us.

If you were to come straight to us, then there is no handover and no need for re-work. This allows us to provide a lower total cost of support as we take advantage of economies of scale when providing third-party and second line support.

FAQs

Absolutely. We work seamlessly with your existing IT partners, system integrators, and Managed Service Providers (MSPs) to provide the specific back-end support for your Oracle/SAP/VMware systems.

While we were once an Oracle and SAP partner, we are now a completely independent entity. Our sole focus is supporting your existing environment. This independence allows us to be an unbiased partner, providing the best possible support and advice without being pressured to upsell you on new products or services.

Yes. We provide expert resource expansion to meet demands in Azure, AWS, or Google Cloud. As an AWS and Azure partner, we guarantee a 15-minute Recovery Point Objective and a 4-hour recovery time.