Organisations often struggle to manage their Oracle systems effectively due to a lack of staffing or technical expertise, leading to inefficient operations, unplanned downtime, and increased security risks. Revolutionary Managed Services for Oracle can bridge these gaps and ensure your systems are optimised, secure, and aligned with your business objectives.
| Topic | Summary |
|---|---|
| 24/7 technical and functional support | Provides around-the-clock expert support for Oracle environments ensuring rapid response and ongoing system stability |
| Constant monitoring and backups | Offers proactive monitoring with alerts scheduled and on-demand backups system cloning and regular health checks |
| Proactive security | Includes enterprise-grade security protection with real-time threat mitigation virtual patching and hardening procedures |
| Guaranteed recovery for cloud | Provides a guaranteed 15-minute recovery point objective and a 4-hour recovery time objective for AWS and Azure clients |
| Incident change and configuration management | Uses automated workflows easy ticket creation and a predefined service catalog to simplify change management |
Fast response SLA’s of less than 10 minutes for critical issues
Binding resolution times of less than 2 hours for critical issues
Assigned Primary Support Engineers and Account Managers for personalized support
Significant cost savings of up to 90% compared to vendor maintenance costs
Issue resolution for all technical and functional aspects
Interoperability and integration support ensures optimal functionality across your enterprise ecosystem
The services are designed to bridge staffing and technical skill gaps that often lead to inefficient operations and unplanned downtime. By providing comprehensive management, the service helps organisations optimize system performance and enhance security while reducing overall IT costs.
We leverage an integrated management component to deliver deep operational visibility and automated performance insights, including:
Yes, the service includes complete second-line functional support for issues that arise during critical business cycles. Examples include support for month-end or year-end payroll runs.
We deliver enterprise-grade security through several proactive layers:
Edwin Blunt – Client Services ManagerCounty of Fresno“We enjoy working with the Support Revolution team. we are able to bring our ideas together and resolve our issues in a timely manner.”
Upgrade your Oracle ERP management today. Contact us for a no-obligation consultation to discover how much you could save while maintaining your mission-critical Oracle systems.
