In the modern enterprise landscape, your Oracle environment is the engine room of your organisation. However, managing these complex systems requires a level of constant attention and specialised knowledge that many internal IT teams simply cannot sustain. We bridge the gap between technical complexity and business objectives, ensuring your Oracle databases are not just operational, but fully optimised for growth.
Organisations often face critical obstacles when managing Oracle Database environments:
| Topic | Topic |
|---|---|
| 24/7 expert support | Provides around-the-clock technical and functional support for Oracle Database environments ensuring rapid response and ongoing stability |
| Vigilant monitoring and backups | Includes proactive monitoring alerts scheduled and on-demand backups system cloning and regular health checks |
| Guaranteed recovery | Offers guaranteed recovery with 15-minute RPO and 4-hour RTO for clients on AWS and Azure |
| Performance tuning and planning | Delivers performance tuning and capacity planning to optimize efficiency and support future growth |
| Tailored support and security | Features flexible support packages tailored to business needs along with proactive enterprise-grade security |
By partnering with Support Revolution, you gain a strategic advantage with your Oracle Database ecosystem:
Our clients see a minimum savings of 50%, with an average savings of 65%. Some customers achieve total cost savings of up to 90% by also avoiding forced upgrades and other support costs.
For critical (P1) issues, we commit to responding within 10 minutes and guarantee a resolution within 2 hours.
Yes. We offer complimentary “Ask the Experts” sessions for strategic advice on your future roadmap, technology enhancements, cloud migration, and infrastructure, all included as part of your support package.
Our support engineers are senior-level experts with an average of 15 years of experience. You are assigned a Primary Support Engineer (PSE) who becomes familiar with your environment and its customisations, eliminating the time spent explaining your history on every call.
Your original perpetual licences remain yours. You simply stop paying the annual support fee to the vendor and begin paying reduced fees to Support Revolution.
Our transition team handles the entire process. The transition is virtually seamless and low-risk, with minimal impact on your IT services. We handle all onboarding activity, including setting up support channels.
Alaa Elayyan – Head of ITDeyaar“The SLA response and resolution promise from Support Revolution was a big draw that distinguished them from their competitors.”
Upgrade your Oracle Database management today. Contact us for a no-obligation consultation to discover how much you could save while maintaining your mission-critical Oracle Database systems.
