Why Oracle neglects support quality

Why Oracle neglects support quality Oracle has been losing ground in the on-premise database market. Since 2019, it has fallen from 1st to 3rd for overall database revenue. They are now lagging behind both Microsoft and Amazon respectively.   In this guide, we take a look at why this along with other factors has led to a decline in support quality

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Dealing with rising inflation

Inflation vs IT Budgets A recent survey from the Office for National Statistics showed that 4 in 10 of organisations plan to absorb rising costs due to inflation and a further 2 in 10 planned to pass this cost increase onto customers. But what is the best way to ride out the inflation wave and stay competitive during this period? 

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Driver steering through inflation

How to steer your budget through inflation uncertainty

Inflation is the silent, faceless destroyer of progress.  It lurks in the background eroding budgets, curbing planning, and discouraging investment. It poses difficult questions to business leaders at both ends of the sales funnel: do you take a hit to appease customers, or raise prices to cover increased costs?  At no time has this been more prevalent in recent years

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How to budget for an Oracle Database upgrade in 2022

Economic pressures are increasing and seem to be striking from all angles at the moment, each presenting unique challenges (supply chain issues, staff shortages, shrinking markets, and consumer wariness) to organisations in a variety of industries.  The latest instalment in the concern chronicles for organisations is inflation; particularly for those in the UK, with inflation having risen by 5.5% (a

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Navigating the journey from vendor support to third-party support

Moving away from vendor support can be nerve-wracking, and raise many questions. The main concern for many of our customers has always been the transition process from their vendor to us. Understandably, there are worries that the process will be long, complicated, and time-consuming, offsetting the benefits provided by third-party support. So, let’s break it down. Six steps in the

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Moving goalposts; the Oracle way

They say a leopard never changes its spots, and it certainly seems true of Oracle. Once again, the mega-vendor has cooked up a scheme to serve its own needs (rather than that of its customers’) but, this time, the goalposts changed before anyone realised… Bending the rules When Oracle first announced the launch of Database 12.2.0.1, it seemed unusually generous

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Why Oracle and SAP are so reliant on their support fees

While many organisations scratch their heads over the budget for their IT estates, wondering how they’ll find the capital to make business critical improvements and advancements, Oracle and SAP are pretty comfortable. The mega-vendors have monopolised the ERP market for a great many decades and instilled a sense of dependency in their customers, meaning they are able to dictate the

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The retail rollercoaster: bringing stability to support services

In 2020, the UK retail sector saw the biggest drop off in sales on record, which saw clothing and fuel volume sales taking some of the biggest hits and falling by 21.5% and 22.2% respectively. But, while in-store shoppers found themselves penned in by multiple lockdowns, retailers with online shopping platforms experienced a boom, with online sales achieving a 33.9%

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