Oracle Job Cut Impacts

Oracle job cuts: Will anyone be there to pick up the phone?

Last month Oracle laid off a large section of their workforce at short notice and with no warning. But what will Oracle job cuts mean for your ERP support? They haven’t revealed how many employees have been cut, but various posters on theLayoff.com, (a site for people affected by layoffs) have been giving insider info and tips, indicating that the …

Support Revolution opens new Middle East headquarters

We’re pleased to announce our latest office opening in Dubai today on April 2nd 2019. This new office is the centre of our operations in the region. “This new office opening represents an important milestone in the company’s history, as Support Revolution is committed to expanding its services and reach to meet the evolving needs of its customers around the …

Hybrid Cloud ERP

Why Hybrid Cloud ERP is becoming the new norm

We’ve written a lot about the move to Cloud ERP and the tug of war that seems to be happening between vendors and customers, especially over controversial de-support dates from SAP and bullish sales tactics from Oracle – all designed to convince you to sign up to their own version of Cloud ERP. TechTarget has covered this issue recently, citing …

ERP News: SAP’s 2025 deadline will focus minds

Support Revolution CEO, Mark Smith comments on ERP News’ latest article on the SAP 2025 deadline, and what it means for the organisations that it impacts. “Six years to go, and SAP’s 2025 deadline still doesn’t seem to be convincing businesses to move to the cloud. The ticking clock means that in 2019 many more businesses will start to make …

Support Revolution Leaves Oracle

Why we cancelled our Oracle Gold partnership

We setup PDG Consulting (the forerunner to Support Revolution) in 1998 to work alongside Oracle and SAP as consultants and systems implementors. This was a pivotal step in our development as we grew a solid pool of technical talent and experience in both Oracle and SAP ERP (which is why we’re so good at providing support!). But while we quickly …

SLAs: Are Oracle and SAP letting you down?

We think you are getting a raw deal on SLAs. Service level agreements (SLAs) are often used between two separate organisations – or between two divisions within the same organisation – to mutually agree on how those two parties will work together. But large organisations often take advantage of this ‘mutual agreement’, enforcing misleading SLAs that sew distrust across the …

Third Party Support FAQs

Third-Party Support FAQs

What is 3rd party support? Why should you consider it for your organisation? What products are supported? Can we support customisations? What does the transition process entail? These are just some of the questions we are regularly asked about our services. The answers to these questions and more can be found on this website, but sometimes you just want one …

Thinking about breaking up with your ‘legacy’ systems?

Like many others, you may be looking at your current ERP system and wondering ‘is it enough?’. The sales and marketing teams of every vendor and consultancy have been working overtime for the past few years trying to convince you to move to cloud ERP. They want you to ditch old-reliable and take a chance with their latest technology (and …

SAP Holiday Whitepaper

How to take a payment holiday from SAP

Many SAP customers unthinkingly line up to renew their support contracts each year, but what if you could save 50% each year with an SAP holiday? If you are an SAP customer, it’s likely that you may be paying up to 22% of your license fees to support and maintain your databases and software. But is this really necessary? What …

Enterprise Times – Business Leader interview with Mark Smith

Our CEO, Mark Smith, was interviewed by Steve Brooks of Enterprise Times about his experiences of setting up Support Revolution and his background. Mark answers questions such as: Can you give me a 30 second pitch for Support Revolution? Who is your inspiration and why? What are your personal challenges for the next 12 months? What was your darkest (business) …