Author: steve.curtis@supportrevolution.com

Why Oracle neglects support quality

Why Oracle neglects support quality Oracle has been losing ground in the on-premise database market. Since 2019, it has fallen from 1st to 3rd for overall database revenue. They are now lagging behind both Microsoft and Amazon respectively.   In this guide, we take a look at why this along with other factors has led to a decline in support quality

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Dealing with rising inflation

Inflation vs IT Budgets A recent survey from the Office for National Statistics showed that 4 in 10 of organisations plan to absorb rising costs due to inflation and a further 2 in 10 planned to pass this cost increase onto customers. But what is the best way to ride out the inflation wave and stay competitive during this period? 

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How to budget for an Oracle Database upgrade in 2022

Economic pressures are increasing and seem to be striking from all angles at the moment, each presenting unique challenges (supply chain issues, staff shortages, shrinking markets, and consumer wariness) to organisations in a variety of industries.  The latest instalment in the concern chronicles for organisations is inflation; particularly for those in the UK, with inflation having risen by 5.5% (a

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Navigating the journey from vendor support to third-party support

Moving away from vendor support can be nerve-wracking, and raise many questions. The main concern for many of our customers has always been the transition process from their vendor to us. Understandably, there are worries that the process will be long, complicated, and time-consuming, offsetting the benefits provided by third-party support. So, let’s break it down. Six steps in the

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Moving goalposts; the Oracle way

They say a leopard never changes its spots, and it certainly seems true of Oracle. Once again, the mega-vendor has cooked up a scheme to serve its own needs (rather than that of its customers’) but, this time, the goalposts changed before anyone realised… Bending the rules When Oracle first announced the launch of Database 12.2.0.1, it seemed unusually generous

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The retail rollercoaster: bringing stability to support services

In 2020, the UK retail sector saw the biggest drop off in sales on record, which saw clothing and fuel volume sales taking some of the biggest hits and falling by 21.5% and 22.2% respectively. But, while in-store shoppers found themselves penned in by multiple lockdowns, retailers with online shopping platforms experienced a boom, with online sales achieving a 33.9%

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The 5 ERP trends that are here to stay

With question marks around digital transformation, the Cloud, and the pandemic, there are a great many uncertainties that continue to circle the global marketplace. So, we thought this time (and to offer a little light relief), we’d like to consider what is going to stay the same. More specifically, we’ve whittled it down to five trends in the ERP space

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How Oracle is trying to make its customers fall back in love with vendor support

For quite some time, Oracle refused to acknowledge third-party support as a true rival competing for the attention of organisations using the vendor’s technologies. Now, however, many CIOs are feeling scorned after the mega-vendor has repeatedly fallen short of promises and expectations. And, as more and more organisations begin eyeing up alternatives to traditional vendor support, Oracle has concocted several

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Why flexible ERP roadmaps are set to take the lead in 2022

We’re living through an interesting era, to say the least. It’s been a time of great change, altered perspectives, heightened ingenuity, and an unprecedented number of Zoom quizzes. More specifically, though, the need for digital transformation seems to have accelerated somewhat and it appears that the momentum gained is not likely to slow up in 2022. In fact, as organisations

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