Oracle & SAP are waging a secret war against third-party support

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The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to ITProPortal about how vendors are waging a war against third-party support. Oracle and SAP have been two formidable forces in the ERP market for a long time now. But things are changing fast. Competitors are rising to meet them (and arguably overtake them). It’s …

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Planning your Oracle Database upgrade and support roadmap

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What should you be doing with your Oracle Database? Hundreds of thousands of organisations across a variety of industries use Oracle Database. This is why Oracle Database is widely accepted as one of the top software databases in the world, having first started back in 1979. Since then, Oracle Database has gone through numerous developments and new versions, including Oracle …

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Five signs your organisation needs third-party support

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In your organisation, are the words ‘Oracle’ and ‘SAP’ met with sighs and weary expressions? Do you approach your support contract renewal with a sense of dread, knowing that it’s all going to be the same for another year – just more expensive? Third-party support may be your way out. If you’re used to this kind of arrangement, then it …

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Webinar: The age of Cloud

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Webinar: The age of Cloud As an Oracle or SAP customer, do you feel forced into upgrading your ERP even when you don’t see the value in it or the timing isn’t right for you? This is the position many organisations are in, wondering what their options are. If you listen to your vendor, you may think your only options …

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‘Go Compare’ your software support providers

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Outside of work, most of us have built the habit of always comparing our current service providers with available alternatives. Every time our car insurance contract renews, it’s best practice to check around with other plan providers. The same goes for gas and electricity bills, home insurance etc. It’s why there’s been such a rise in market-comparison websites in recent …

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Why a CIO should sweat their Oracle Database

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A huge number of organisations are using Oracle Database, on which they host their applications and estate, sometimes even hosting products from other providers like SAP. Many organisations will be running multiple databases on different versions delivering multiple systems across their estate. But should Oracle Database users continue to follow Oracle and keep upgrading their databases just because Oracle say …

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Oracle ULA customer? Beware these five traps

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What is a ULA? An Oracle ULA (Unlimited Licence Agreement) is an agreed contract between Oracle and an organisation. The organisation is charged one up-front fee which pays for licences on an unlimited basis, covering a selected set of Oracle products, and lasts for a fixed period. A typical ULA term is three years. However, Oracle will use any angle …

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