Vendor traps: SAP’s enhancements (or lack thereof)

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One of the major perks of staying in support for a business software solution with the vendor is that you get the benefit of any new features, such as SAP’s enhancement packs. And while many of those enhancements may not directly benefit every customer, there’s always the hope that a new release will have tangible benefits for your business. But …

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Vendor traps: SAP’s “indirect licences” trick

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Failing to have the proper licences for your ERP system isn’t a good idea. If the provider finds out, it’s likely going to cost you a pretty penny to set things right. But what if you are fully licensed? Does that mean you’re safe? Not if SAP has anything to say about it given its recent “indirect licences” trick… In …

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Is SAP S/4HANA ready for you as a customer?

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SAP’s initial announcement and first few years of marketing for S/4HANA was incredibly optimistic. The company boldly declared that it would dominate the database market and oust Oracle. It even went so far at one point to say that “there was going to be no innovation in SAP outside of HANA and S/4HANA.” But with slow sales and marketplace doubt …

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SAP’s latest threat: why you should rethink your ERP security

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In April, security firm Onapsis posted about a new threat facing SAP customers. Onapsis called it ’10kBLAZE.’ It’s a threat that its researchers have estimated could impact over 50,000 companies worldwide. 10kBLAZE allows hackers to access, steal or edit any data that sits in your SAP system. These exploits can be executed by a remote, unauthenticated (no username and password) …

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Confused by SAP indirect access? You’re not alone

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SAP indirect access is when you use third-party or custom applications to access data held in SAP systems. SAP indirect access and licences became infamous last year when SAP won a legal battle against long-time customer Diageo. The British multinational enterprise used its Salesforce platform to connect to its SAP systems. SAP argued that Diageo’s customers who were stored in …

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SAP: High software support costs and a lack of innovation

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With many organisations squeezing their IT budgets, it is worth examining the validity of one of the main reasons SAP customers stay with SAP Support. The key benefit often quoted is SAP innovation; customers get access to software upgrades that provide new functionality. When SAP released version ECC6 of its ERP software in 2006, it introduced the concept of enhancement …

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Renew SAP Support contract or cut support costs in half

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Want to cut your fees in half and improve the level of support you receive? Then before you renew SAP Support, read on… As December rolls along, SAP customers are about to renew SAP support contracts. These customers will be locked in to their 2018 agreement with the vendor for another year. If customers want to move away, they need …

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