We’ve written before about the dangers of Oracle’s recent contractual changes to its support agreements (auto-renewals, matching service policies, etc.) – but now we’ve got one clear reason to tell you to cancel your auto-renewal: Auto-renewals mean automatic price rises.
You read that right.
We’ve been trying to find out why so many Oracle customers have been talking to us about their 4% price rise this year (and why so many had the same increase of 4%).
We initially thought their sales teams were just being particularly well coordinated this year. But looking into Oracle’s own documentation on their support auto-renewal process explained why:
Then at the end of the Support Period specified … the technical support services will Auto Renew for an additional Support Period at the fees specified … which will include Oracle’s then current percentage increase over the prior year’s fees.Source: Auto Renew Terms & Conditions in the Oracle Store
The very same document makes a big point of the ‘benefits’ of auto-renewal:
- No need to proactively accept renewal of new support period
- Terms and Conditions are accepted once upfront
- Customers avoid support interruptions
- Customers can elect to renew via invoice
All of these ‘benefits’ (if you can call them that) are highlighted up front, but the real reason for Oracle’s auto-renewal scheme is hidden in a wall of text at the end of the document: auto-renewal means automatic price rises. No negotiations, no appeals – just what seems to be a flat 4% increase if it hit you this year.
What can you do?
Cancel your auto-renewal. That’s it.
You’ve been automatically opted-in to an automatic price rise. Opt-out and go back to manually negotiating your support renewal (trust us, Oracle won’t let you forget!).
Better yet, talk to us about how you could swap an automatic 4% price rise for a 50% price drop with Support Revolution. Just fill in our online savings calculator today to see how much you could save.