Support Revolution provides Oracle and SAP customers with best-in-class software support and maintenance from our UK-based teams of experts, regardless of the software versions they run, ensuring every customer saves a minimum of 50% on support costs. But we are far more than that – our brand stands for a new era in smarter enterprise third-party support and maintenance.
Support Revolution is Europe’s leading provider of independent third-party software support and maintenance for Oracle and SAP systems. Headquartered in the UK, we bring an unrivalled depth of knowledge and experience to every customer. Support teams are on hand 24/7 to provide a bespoke and technically excellent service, going far above and beyond what you’d expect from a support partner.
Support Revolution are the fastest growing Oracle and SAP third-party software support and maintenance provider in Europe and are recruiting aggressively.
A firm understanding of the ITIL framework relating to incidents, problems and changes is ideal. However, we do provide full instructor-led training.
The role will be part of the Support Revolution service desk in which there is a very strong culture of teamwork, cooperation and collaboration. You will have the opportunity to learn new skills, modules and also to work with customers from a broad array of industry sectors.
You will be joining our rapidly expanding team and be a key player in the continued growth of the company, and we will, of course, pay you a great wage with a great benefits package.
But the real opportunity is to join us at a time when we are growing rapidly, for you to be a major player in the company and have an exciting career ahead of you. You will have a great team around you to support you, and the support of the senior management team.
Tired of working for old-fashioned IT firms? We can help, so apply to Support Revolution and start a journey with an organisation that feels young, fun and most of all that is very excited about where we are going.
Responsibilities will include:
- To provide application support for Support Revolution’s clients via remote support. Tasks will be assigned from the Support Revolution service desk, and the role will be part of this department.
Key role responsibilities will include:
- To be involved in all aspects of support for Oracle clients providing E-Business support
- To act as a mentor to junior members ‘one team’ sharing skills, knowledge and experiences
- To be commercially aware and identify further opportunities on client sites
- To identify potential risks and assist in the development of resolution/preventative action
Primary Required Experience:
- Functional Financials/SCM knowledge of GL, AR, AP, iExpenses, CE, FA, PO, iProcurement – minimum 5 years’ experience.
- Order Management, Inventory, Projects – desirable
- Oracle SQL and SQL tools e.g. SQL Developer, Toad – minimum 3 years’ experience
- Oracle Workflow administration – minimum 3 years’ experience
- Troubleshooting problems, including functional replication of issues
- Experience of raising Oracle Service Requests, including Sev-1 SRs, and the SR escalation process
- Proven experience in change control management
- Basic HRMS and/or Payroll functional experience – minimum 2 years’ experience
The following competencies and attributes are key to success:
- Attendance; Due to the service orientated nature of this role, candidates must acknowledge that their attendance is defined by both Support Revolution and the customer’s expectations and therefore candidates need to be flexible.
- Quality of Work; Due to the customer-facing nature of the work, all external communications, be they verbal or documented, should be of the highest quality. This same attention to detail should be applied to internal information.
- Timeliness of Work; The nature of providing services to customer’s means that all work should be delivered within an agreed timeframe with the customer. It is essential that the customer’s expectations are met.
- Communication; Strong communications skills are an essential attribute. The role is customer facing role which requires both charisma to build relationships and channels with customers, as well as negotiate the day-to-day hazards that occur during normal interactions.
- Works well with others; An essential attribute of the candidate is that he/she can work with many different personalities and achieve the best results from them. An ability to be both diplomatic and demanding as the situation arises.
- Initiative; Candidates will often have to deal with situations where there are no pre-set guidelines in place. As such the individual will have to show initiative to pro-actively deal with situations as they occur. The candidate must be a self-starter.
- Consultancy Skills; Candidates need to be commercially aware and therefore always be looking for opportunities within the customer base where Support Revolution can offer improved services or new engagements.
- Technical Skills; Other than the candidate’s core technical skills, they should be fluent in the use of the Microsoft Office suite of products, specifically Outlook, Word, Excel and PowerPoint.
- Organisational Skills; Clear organisational skills are an essential attribute. Candidates will often be required to juggle many balls without dropping them.
- Appearance; As a professional consultant in front of customers, candidates should be smartly presented always.