Service Desk Administrator

Location: Thatcham, Berkshire

Application Deadline: Ongoing

Job Description:

Support Revolution is the fastest growing Oracle and SAP third-party software support and maintenance provider in Europe. Based in Thatcham a 2 minute walk from Thatcham train station.

The successful applicant will be part of the Support Revolution service desk in which there is a very strong culture of teamwork, cooperation and collaboration.  You will have the opportunity to learn new skills and also to work with customers from a broad array of industry sectors.

You will be joining our rapidly expanding team and be a key player in the continued growth of the company, and we will, of course, pay you a great wage with a great benefits package. But the real opportunity is to join us at a time when we are growing rapidly, for you to be a major player in the company and have an exciting career ahead of you.  You will have a great team around you to support you, and the support of the senior management team.

Join our team at Support Revolution and start a journey with an organisation that feels young, fun and most of all that is very excited about where we are going.

Key role responsibilities will include:

  • Support the delivery team with service desk requests
  • Keeping the customer up-to-date with ticket status
  • Keeping the customer up-to-date with issue resolution and time scales
  • Aid with monitoring and triage of incidents
  • To provide admin support of internal IT issues and work with our IT partner to resolve these issues
  • To aid the Service Desk Manager with preparing monthly reports
  • Creating clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes

Skills and Attributes

  • Understanding of IT
  • It would be desirable if you have some experience within a customer facing role
  • Ability to take responsibility and ownership of assigned tasks
  • Logical and structured way of thinking, with attention to detail
  • Ability to carefully follow policy and procedure to methodically and efficiently handle/resolve issues
  • Highly customer focused, articulate, excellent telephone manner and confidence in dealing with people at varying levels
  • Be skilled in MS Office

Apply Now

If you would like to apply for this position, please complete the form below and attach a covering letter and your CV, then submit to be received by our HR team.
  • Accepted file types: doc, docx, pdf.
  • Accepted file types: doc, docx, pdf.
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