- US
- $300m+
- North America
- 2,500+
- Local Government
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The Problem
This city found itself in an unexpected crisis when its existing third-party support provider announced the wind-down of PeopleSoft support services in July 2024. This left the municipality with a critical, urgent decision: return to Oracle, migrate off PeopleSoft and Oracle technology entirely, or find a new third-party support provider.
Returning to Oracle or migrating would have required significant IT resources and budget, incurring potential back maintenance fees of nearly $9.0 million. The municipality needed to maintain continuity for its mission-critical Oracle Database and PeopleSoft systems, ensuring compliance for payroll processing. It sought immediate, reliable support to keep operations smooth and ensure timely employee payments.
The Solution
The city received immediate, reliable third-party support from Support Revolution for its entire Oracle and PeopleSoft estate, including its Oracle Databases and middleware. This guaranteed continued support for as long as it chooses to run its licensed footprint, resolving the continuity crisis caused by its previous provider’s withdrawal.
Support Revolution is the only third-party support provider capable of delivering the mandatory and compliant Tax, Legal, and Regulatory updates required for the city’s PeopleSoft payroll and financial systems. This delivery came without forcing any costly, time-consuming upgrades, updates, or back maintenance fees. The streamlined onboarding process, facilitated through its governmental purchasing partner, ensured a quick and smooth transition.
The Benefits
Savings and cost avoidance
Moving to Support Revolution was the best fiduciary decision for the city. It achieved significant cost savings compared to both its previous third-party support provider and Oracle.
- Savings vs. previous support: The move saved hundreds of thousands in support costs over two years compared to its previous third-party support provider.
- Oracle support cost avoidance: Compared to the fees it would have paid Oracle, Support Revolution saved the city over $2.0 million in the same two-year period.
- Back maintenance fee avoidance: The city avoided roughly $9.0 million in back maintenance fees by not returning to Oracle.
Business continuity and compliance
Support Revolution ensured no interruption to business-critical operations.
- Guaranteed regulatory compliance: Support Revolution was the only provider that could deliver the important Tax, Legal, and Regulatory updates without requiring any upgrades.
- No forced upgrades: The city avoided many months of required updates and upgrades faced by returning to Oracle.
Strategic control and security
Support Revolution empowered the city with strategic flexibility and continued security.
- IT roadmap breathing room: The move provided the needed time to strategically determine the future of the city’s IT roadmap without pressure.
- Flexible migration: The guaranteed support allows the city to find an alternative ERP and migrate data at its own pace, with no deadlines for any reduction in full support.
- Continued security: Support Revolution maintained support for security products, with the city benefiting from advanced Revolutionary Security solutions at significantly lower costs than its previous supplier.
Moving to Support Revolution was clearly the smartest choice for the city. They offered exceptional support for our Oracle systems, ensuring we received essential Tax, Legal, and Regulatory updates without disruptions. This allowed us to strategize our long-term IT plans effectively.