- Switzerland
- $30b+
- Europe
- 100,000+
- Retail
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A leading global retail organization operating across Europe relied on a large Oracle database estate to support its SAP ECC environment. With more than 100,000 employees and annual revenues exceeding $30 billion, maintaining the stability and performance of its enterprise applications was critical to day-to-day operations.
The Problem
The leading global retailer operates a large Oracle database environment supporting its SAP ECC landscape. In 2025, the organization was informed that SAP would no longer certify Oracle databases for use with its applications beginning at the end of the year. This development created a challenge for the organization’s long-term ERP strategy. The organization had already established a roadmap to transition to SAP’s SaaS offering over the following three years. However, the migration would take time to complete, and the organization still required reliable Oracle Database support to maintain system stability, performance, and business continuity throughout the transition. To support this journey, the organization needed a cost-effective and flexible support model that would allow it to continue operating its Oracle Databases environment while preparing for its move.
The Solution
The global retail organization selected Support Revolution to provide independent Oracle Database Support while preparing for its transition to SAP HANA and, ultimately, SAP’s SaaS platform. Support Revolution delivered a flexible support agreement designed specifically to align with the organization’s migration strategy. Rather than being locked into a fixed support contract, the organization could adjust support requirements as databases and systems were migrated or decommissioned. This approach ensured the organization could continue operating its Oracle Database-supported SAP environment with confidence, while focusing resources and cost savings on its future-state transformation initiative.
The Benefits
Flexible support aligned to the organization’s migration roadmap:
Support Revolution’s Oracle Database Support enabled the organization to maintain its existing SAP ECC environment while progressing towards its planned migration to SAP HANA and SAP’s SaaS platform. Rather than being constrained by rigid vendor support agreements, the organization could continue executing its transformation strategy on its own timeline.
Reduced support costs as systems are decommissioned:
The global retailer required a support model that reflected the temporary nature of its Oracle Database estate. Support Revolution’s flexible agreement allowed the organization to reduce support coverage and costs as databases and associated systems were migrated or retired, helping avoid unnecessary spending on infrastructure approaching end of use.
Continued Oracle Database expertise throughout the transition:
As the organization prepared for its move, maintaining access to experienced Oracle Database specialists remained essential. Support Revolution provided ongoing 24/7/365 global technical support, troubleshooting, and database expertise to ensure system stability and performance throughout the migration period, allowing internal teams to focus on delivering the transformation initiative.
Lower migration risk and greater operational confidence:
By partnering with Support Revolution, the organization ensured its Oracle Databases and associated SAP ECC environment remained fully supported throughout a critical period of change. This reduced operational risk, protected business continuity, and provided confidence that existing systems would remain reliable until they were successfully replaced.