How This Large Auto Parts Manufacturer Saved on Its Oracle and SAP Support Costs While Improving Its Issue Resolution Times

This automotive parts manufacturer was founded and headquartered in northern Europe. The organization produces a broad range of parts with production plants throughout the world.

The organization was not getting the support it needed from SAP; the vendor’s support teams left tickets open for a considerable time without effective resolution.

This meant issues it was experiencing with its SAP systems was affecting it running efficiency.

By moving to Revolutionary Third-Party Support for SAP, the organization would now receive a world-leading support service offering guaranteed issue resolution Service Level Agreements (SLAs) for any tickets raised.

Not only that, but they also saved between 50-90% on the support costs they were paying SAP allowing them to reinvest these savings back into other Digital Transformations and projects.

And finally, the organization would now also receive enterprise-grade security patching.

Support Revolution provides security patches for its customers slightly differently from Oracle. We work directly with our customers and provide only the patches they need that fit perfectly with their setup. Our virtual patching method acts as a shield, protecting the entirety of the customer’s software estate before the threat can access its systems.

These patches are applied weekly, compared to Oracle’s quarterly patch updates.

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