- UK
- £5b+
- National
- 75,000+
- Retail
This organization is a leading trainer and sports fashion retailer headquartered in the UK. It offers consumers some of the most recognisable sports brands in the world, including Nike, Adidas, The North Face, New Balance, and many more.
The Problem
This organization had a sizeable Oracle estate infrastructure that was critical in ensuring the smooth running of its large e-commerce business and its many retail stores.
The organization was moving to Oracle Fusion but found themselves significantly over-licensed on products and support that were rarely or no longer used.
This created a lot of shelfware and software bloat, costing the organization a lot of money to support despite seeing very little return on their investment. It also tied up significant sums and skills that could have been better used elsewhere.
The Solution
By moving to Revolutionary Third-Party Support for Oracle, this organization found a more flexible support service that allowed them to cut software they were no longer using or had not yet installed.
The organization significantly reduced its support bill and licensing spending by reducing surplus shelfware.
This also meant they now had a single point of contact and a single source supplier supporting their software and hardware, replacing Oracle with a vastly improved and personal service.
The Benefits
Greater Flexibility
The organization now receives a more flexible Oracle support service from Support Revolution than the vendor. It can now redeploy funds and skills to its Fusion migration rather than spending time and money on support for unused licenses.
Their agreement with Support Revolution also meant they were no longer tied into restrictive contracts, reducing their ability to move to Fusion within their timeframe.
Efficient and Tailored Patching
This organization would now also receive enterprise-grade security patching.
Support Revolution provides security patches for its customers slightly differently from Oracle. We work directly with our customers and provide only the patches they need that fit perfectly with their setup. Our virtual patching method acts as a shield, protecting the entirety of the customer’s software estate before the threat can access its systems.
These patches are applied weekly, compared to Oracle’s quarterly patch updates.
Cost Saving
By moving to Support Revolution, they reduced its Oracle support bill by over 50%. These savings could then be reinvested into their Fusion project.