- London
- £200m+
- Europe |
- National
- 5,000+
- Services
This organization is a leading security, logistics, and business service provider in the UK and Europe. It has over 5,000 employees and delivers tailored solutions across various sectors, including aviation, construction, corporate, events, energy, and maritime.
The Problem
The organization faced significant challenges with its SAP support model.
Its existing support structure was becoming obsolete, as its SAP partner no longer offered vendor maintenance renewals to organisations not on a SAP Cloud journey. It needed a new support agreement with three months’ notice.
The inefficiencies in SAP’s support model led to several critical issues. The vendor told its SAP partner that it could not offer the organization a maintenance renewal.
Support Revolution offered a solution to replace the value- added reseller (VAR), while also saving the organization 50% on its support bill and improving the level of support it receives.
The Solution
The organization would now gain access to:
Cost efficiency: Support Revolution offered a transparent and predictable pricing model that significantly reduced operational costs compared to its previous support provider.
Proactive support: The transition to Support Revolution allowed the organization to rely on a proactive support approach, reducing downtimes and increasing the reliability of its SAP systems.
Expertise and customisation: Support Revolution’s deep expertise in SAP, and the ability to tailor the support to meet the organization’s specific business needs, gave it confidence that its complex SAP environment would be handled carefully.
Increased scalability: Support Revolution’s scalable model ensured that as its business grew, its support structure would seamlessly grow with them.
The Benefits
By addressing critical challenges and implementing tailored solutions, the organization experienced tangible improvements in system reliability, cost-efficiency, and overall business operations.
Increased system uptime: With Support Revolution’s proactive support and issue resolution, the organization’s SAP systems are now more reliable, leading to fewer disruptions in day-to-day operations.
Cost savings: It has made significant savings on its support bill, freeing up budget for other strategic initiatives.
Enhanced productivity: Employees can now focus on their core tasks without being bogged down by IT-related issues, boosting overall business productivity.
Agility for growth: The scalable support model aligns with its expansion plans, ensuring its SAP systems evolve alongside the business.
Long-term partnership: By working closely with Support Revolution, the organization has gained a trusted partner who understands its needs and will continue to optimize its SAP environment as the company grows.