Menu
London
£1.5b
Global
10,000+
Financial
This organisation are a FTSE 100 listed multinational financial services and asset management organisation who operate all over the world.
So, as well as paying for support on EBS Extended Support, they were also paying for MDS on top.
Being only able to log Severity 1 and 2 issues with Oracle because of being on MDS on 12.1.3, meant that they were paying a considerable sum for a support product that still didn’t fully meet all their needs.
Paying for MDS was being used as a stopgap until the financial services organisation were able to plan a roadmap away from Oracle support.
This was part of a long-term strategy to move away from Oracle.
After evaluating alternative support options, alongside other third-party options, they decided on moving to Support Revolution.
This meant they would now receive guaranteed response and resolution time to any tickets raised with Support Revolution’s Service Level Agreement commitment.
What’s more, they’d be paying at least 50% less for their Oracle support and no longer having to pay for MDS.
Firstly, was Support Revolution’s long-term engagement with them to understand their specific requirements to facilitate a success migration. A deep understanding of these needs was paramount when working with such a large, global organisation.
Being an Oracle partner for two decades prior to becoming Support Revolution also meant they could feel secure that their support is in experienced hands in dealing with the intricacies of how Oracle operates.
And finally, they recognised the huge benefit of having a support partner that guaranteed an SLA response and resolution time for all priority levels of tickets raised.
If you’re looking for superior support, contact us and you’ll save up to 90%!
© Support Revolution. All rights reserved.
