- UK
- £5b+
- Europe
- 50,000+
- Central Government
This organization has been at the forefront of keeping citizens safe, playing a fundamental role in security and economic prosperity.
The Problem
They needed to find a cost-saving alternative to deliver better value for public money.
With a large proportion of its Oracle estate classed as “legacy” by Oracle, and a very public, expensive Oracle Cloud project under way, the organization was looking for ways to reduce OpEx on current Oracle software, while ensuring the very highest level of support from a respected and trusted partner.
They needed to ensure business continuity for the transitioning units, while enabling the wider team to continue the good work they were doing with Oracle in other areas.
The organization was not receiving the support that it was paying for, as it had products out of support with Oracle and was subject to painful annual price rises imposed on the organisation.
The Solution
We helped them achieve massive cost savings, with a support service that is second to none.
Support Revolution provides this organization with third-party support for its Oracle Database, Middleware and E-Business Suite products. Support Revolution’s team first started working with them to define a roadmap to move to third-party support from December 2018. This involved identifying the units that would benefit from this service, as well as identifying the huge cost savings.
We also ensured that its Oracle relationship was maintained; They still required certain services related to its Oracle roadmap to be supported by Oracle. This was beneficial to them as it could use Support Revolution to support and maintain key systems that were not yet planned for the move to Cloud, while still maintaining other systems with Oracle that required regular upgrades or were part of its SaaS relationship.
Once the roadmap had been agreed, Support Revolution transitioned their units over in multiple phases. We are now supporting 15 units out of a total of 25, with the remainder under review due to the success of the initial phase. This level of trust is key to our successful support partner relationship, and the reason the company views our support as an asset.
Simply put, we immediately reduced its annual support bill by millions of pounds and have formed a key partnership with them. We provide the organization with support 24 hours a day, seven days a week on systems critical to the UK’s security and economy.
The organization had recognised our 22+ years of experience in the industry as an Oracle Gold Partner and Europe’s leading third-party support provider. This unparalleled depth and breadth of credentials, knowledge, and experience made Support Revolution the standout choice.
The organization was so impressed with the quality of our support following the initial onboarding that five months later, the organization nearly tripled the number of its units supported by Support Revolution.
The Benefits
An improved cost of ownership
They had invested heavily in its systems, and it was therefore imperative that the organization sweat its existing assets and maintained its value. Since switching to Support Revolution, the organization has saved millions on its support costs and greatly improved its system’s value.
A revolutionary support relationship
The organization has systems that are critical to the security, economy, and continuity of key functions in the UK. Downtime of these systems could present serious issues. The organization valued our expertise and guaranteed response and resolution SLAs; we ensured those systems remained operational. Working with Support Revolution in partnership provides a proactive, not a reactive support offering.