CLIENT SUCCESS STORY

How This UK Transport Organisation Saved Thousands on Its Oracle Support and Increased the ROI of Its Software Estate

Organisation Stats

HQ

Revenue

$1b+

Area

Europe

Employees

30,000+

Industry

Transport

This organisation is a multinational public company headquartered in the UK. It provides bus and train services nationally.

The Problem

This organisation has been a long-term customer of Support Revolution

Support Revolution has provided third-party support and Oracle DBA Revolutionary Managed Services to them for several years as well as optimising their AWS hosting and providing Revolutionary Managed Services.

They moved their systems to AWS from OCMS and then moved to Oracle OCI utilising our Revolutionary Enhancement Days.

They required data extracts and additional in-depth information about their systems to help with the migration back to OCI. They also needed new functionalities to help with the build — all of which Support Revolution offers as part of its additional support service.

The Solution

We took over their Oracle Database support, freezing its versions and halving its vendor support bill

Support Revolution fulfilled this requirement by creating several data extracts for them to better understand their systems and ensure a smoother migration.

Support Revolution also proactively monitored for any threats to their systems while creating several environment clones. These two non-production environments meant data could be copied from one to the other so that the environment that was being tested was always the current version.

A cost-optimisation exercise was also conducted when their contracts came up for renewal to establish which applications were no longer needed, allowing them to reduce any bloating, and save them money.

The Benefits

The Benefits Through the cost-optimisation exercise, they saved tens of thousands of pounds by streamlining their systems, making them easier to manage.

Also, should any system issues arise during this time, Trend Micro’s Deep Security would proactively look for threats to their systems, and, once discovered, Support Revolution’s security teams will recommend actions to deploy that are tailored to their systems (this is instead of Oracle’s three-month patch wait).

Also, by moving to third-party support over multiple years, they saved many thousands in support fees while receiving a much more personalised support service. These savings were then able to be put back into their migration project to OCI.

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