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How to switch from Oracle and SAP Support to a third-party provider

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When considering third-party support, the main concern for many of our customers has always been the transition process from their vendor to us. Understandably, many worry that the process is long, complicated, and time-consuming – offsetting the savings of third-party support with the hidden-people-costs that a lengthy transition can incur. With Support Revolution, this is not the case Transitioning from … Read More

Upgrading your ERP: Should you consider switching vendors?

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There are many ways that an ERP solution can underperform. Lack of functionality and poor value for money are among the most common culprits. And when you find yourself in these positions, it’s only natural to consider switching to a different ERP vendor. In this series, we’re looking at the five main options organisations have when deciding the future of … Read More

Three tactics Oracle will use to force you into their Cloud

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Everyone is talking about Cloud at the moment, especially major ERP providers Oracle and SAP, who are doing everything they can to win the Cloud war. This is important because both Oracle and SAP are putting their customers on a deadline to upgrade to their Cloud products and repeating the same mantra to their customers of ‘move now or lose … Read More

Upgrading your ERP: Is SaaS the answer?

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SaaS is now the default choice for many business applications, including CRM, HR, and procurement. Rather than maintain the infrastructure needed for on-premise hosting—and deal with the inconvenience of upgrades—with SaaS solutions you simply pay a recurring fee and access your ERP using a web browser.  Sounds great – but is it the true story? In this series, we’re looking … Read More

Upgrading Your ERP: Time to Move to the Cloud?

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Right now, if you believe the hype, everything is being moved to the Cloud—whether it makes sense to or not for the organisations or processes/technology concerned. So sooner or later, it’s only natural that organisations would consider it as an option for ERP. After all, at some point every organisation is faced with the prospect of upgrading its ERP system—so … Read More

The Dirty Tricks They Play: Oracle’s Disappearing SLAs

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SLAs are an established (and essential) component of any business-to-business relationship. Organisations rely on the SLAs offered by their ERP provider in particular, because these systems are so critical to daily operations. Unfortunately, the support SLAs offered by Oracle aren’t quite what they seem. In this series, we’re taking a look at some of the most common dirty tricks used … Read More

The Dirty Tricks They Play: Oracle’s Forced Paid Upgrades

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When it comes to IT solutions, there’s a tendency to assume that newer equals better. After all, the latest iPhone always outperforms its predecessor. Laptops and desktop PCs undeniably get a bit “tired” after a few years, and need replacing. Even printers and fax machines need to be replaced from time to time. But ERP systems aren’t like mobile phones. … Read More