The Dirty Tricks They Play: SAP’s Underwhelming SLAs

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Organisations of all sizes and across all industries rely absolutely on their ERP solutions. So when you have a problem with your ERP solution, you need help fast. Thankfully, customers can always rely on SAP’s official support programme to deliver in their time of need. Or can they? In this series, we’re taking a look at some of the most … Read More

Legislative patching case study: Making Tax Digital

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What is Making Tax Digital? Making Tax Digital (MTD) is a UK government initiative with the aim of making tax administration more effective, efficient and easier for taxpayers. It requires that any VAT-registered business with a taxable turnover above the threshold (£85,000) will need to keep tax records digitally and use software to submit their VAT returns for VAT periods … Read More

Upgrading your ERP: Sticking with what you have

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It seems like every analyst, consulting firm, and vendor marketing team is constantly pushing organisations to upgrade their ERP system. But who really benefits from it? Is it the organisation agreeing to upgrade? Or the analysts, consulting firms, and vendors who make their money by selling and installing ERP upgrades? In this series, we’ve been looking at the five main … Read More

The Dirty Tricks They Play: Do as SAP Say or It’s Audit Time

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Nobody likes being audited. It’s boring, labour intensive, and nothing good ever comes of it. And when it’s an ERP supplier audit? Things only get worse. Huge amounts of time and resources are required. And if it turns out you’re under-licensed? Things are going to get very expensive very quickly. In this series, we’re taking a look at some of … Read More

Upgrading your ERP: Is latest REALLY greatest?

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When faced with an ERP upgrade, many organisations reluctantly opt to go ahead with it despite the expense and risk involved. Why? Usually, it’s because they feel they need to remain in the vendor’s official support programme, and periodic upgrades are a prerequisite. In this series, we’re looking at the five main options organisations have when deciding the future of … Read More

The Dirty Tricks They Play: SAP’s (Lack of) New Features

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One of the major perks of staying “in support” for a business software solution is that you generally get the benefit of any new features of enhancements the supplier releases. And while many of those enhancements may not directly benefit every customer, there’s always the hope that something new will be released that has a tangible benefit for your business. … Read More

How to switch from Oracle and SAP Support to a third-party provider

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When considering third-party support, the main concern for many of our customers has always been the transition process from their vendor to us. Understandably, many worry that the process is long, complicated, and time-consuming – offsetting the savings of third-party support with the hidden-people-costs that a lengthy transition can incur. With Support Revolution, this is not the case Transitioning from … Read More

Upgrading your ERP: Should you consider switching vendors?

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There are many ways that an ERP solution can underperform. Lack of functionality and poor value for money are among the most common culprits. And when you find yourself in these positions, it’s only natural to consider switching to a different ERP vendor. In this series, we’re looking at the five main options organisations have when deciding the future of … Read More

Three tactics Oracle will use to force you into their Cloud

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Everyone is talking about Cloud at the moment, especially major ERP providers Oracle and SAP, who are doing everything they can to win the Cloud war. This is important because both Oracle and SAP are putting their customers on a deadline to upgrade to their Cloud products and repeating the same mantra to their customers of ‘move now or lose … Read More