Is SAP ready for you

Is SAP S/4HANA ready for you as a customer?

SAP’s initial announcement and first few years of marketing for S/4HANA was incredibly optimistic, with the company boldly declaring that it would dominate the database market and oust Oracle, it even went so far at one point to say that ‘there was going to be no innovation in SAP outside of HANA and S/4HANA’. But with slow sales and marketplace …

Stopping the clock on upgrades

Is Oracle Applications Unlimited really stopping the clock on upgrades?

If you’re happy running certain older versions of Oracle’s products and don’t want to upgrade (but still need support), then you may have heard of Oracle Applications Unlimited – a potential solution to all your problems. But a quick internet search will just bring up Oracle’s own marketing and no real details about what it is, why it exists, and …

Oracle Scare Tactics

Three Oracle scare tactics to keep you locked into overpriced support

If you’re reading this article, then you’re probably considering leaving Oracle Support, either supporting your Oracle systems yourself or working with a third-party like us to save money. But what happens when Oracle finds out you’re planning on leaving them? In our experience, one of two things: Nothing happens at all, phew! You get a scary email from your account …

Oracle Soar to the Cloud

Oracle Soar – The last upgrade you’ll ever do?

We were surprised to read an article last week about how good Oracle’s ‘Soar’ programme is at transitioning organisations to the Cloud. The article lauded Oracle’s Soar initiative as a new method to easily and speedily move an ERP system to the Cloud, glossing over or dismissing several fundamental issues that will cause problems for organisations. Don’t get us wrong, …

SLA Support

Support Revolution raises the bar again on support SLAs

SLAs are important in the support industry. They are the main way we measure how fast and efficient our solutions are, and how we report back to our customers on our performance. If the SLAs aren’t right or being met, then the service isn’t right. This is why we spend time with new customers agreeing on priorities and explaining our …

Oracle Microsoft Partnership

Is Oracle’s partnership with Microsoft Cloud a good match?

This month, Microsoft and Oracle announced a new partnership that will see the two companies directly connecting their clouds over a direct network connection. According to Oracle’s marketing team – this should mean that their users can move workloads and data seamlessly between the two companies, as well as improve the ease of setting up security credentials as the partnership …

Bluekeep security threat

Bluekeep – The latest threat our customers are already protected from

What is Bluekeep, and why is it dangerous? For the past few weeks, security professionals have been getting louder and louder about the latest security threat facing Windows users. A recently patched Windows vulnerability called Bluekeep (CVE-2019-0708) has the potential to trigger attacks not seen since the WannaCry worm, a vulnerability that was thought to have cost roughly $4 billion …

Support Revolution Moscow Office

Support Revolution opens new Moscow office

We’re pleased to announce our latest office opening in Moscow, Russia today on June 1st 2019. This new office is the centre of our operations in the region and will be home to the new members of our regional support and sales teams. “Russia is a fantastic opportunity for Support Revolution, many of the organisations we’ve been speaking to have …