Oracle & the ongoing JEDI contract fiasco

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JEDI? Like the Star Wars film? Yes, we rolled our eyes too, but the JEDI (Joint Enterprise Defence Infrastructure) contract is no laughing matter, it is a significant $10bn US government contract for Cloud services that will last for ten years. JEDI aims to provide “enterprise-level, commercial cloud services” to the Pentagon and its partners – all US military branches … Read More

Upgrading Your ERP: Time to Move to the Cloud?

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Right now, if you believe the hype, everything is being moved to the Cloud—whether it makes sense to or not for the organisations or processes/technology concerned. So sooner or later, it’s only natural that organisations would consider it as an option for ERP. After all, at some point every organisation is faced with the prospect of upgrading its ERP system—so … Read More

The Dirty Tricks They Play: Oracle’s Disappearing SLAs

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SLAs are an established (and essential) component of any business-to-business relationship. Organisations rely on the SLAs offered by their ERP provider in particular, because these systems are so critical to daily operations. Unfortunately, the support SLAs offered by Oracle aren’t quite what they seem. In this series, we’re taking a look at some of the most common dirty tricks used … Read More

The Dirty Tricks They Play: Oracle’s Forced Paid Upgrades

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When it comes to IT solutions, there’s a tendency to assume that newer equals better. After all, the latest iPhone always outperforms its predecessor. Laptops and desktop PCs undeniably get a bit “tired” after a few years, and need replacing. Even printers and fax machines need to be replaced from time to time. But ERP systems aren’t like mobile phones. … Read More

The Dirty Tricks They Play: Oracle’s Matching Service Levels

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Generally, in business, you expect a supplier to honour the terms of their contracts. You might not be happy about the content of those contracts—you might even think they’re unreasonable—but you do expect the supplier to stick to them. But with the big ERP providers, there’s no such guarantee. In this series, we’re taking a look at some of the … Read More

Is SAP S/4HANA ready for you as a customer?

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SAP’s initial announcement and first few years of marketing for S/4HANA was incredibly optimistic, with the company boldly declaring that it would dominate the database market and oust Oracle, it even went so far at one point to say that ‘there was going to be no innovation in SAP outside of HANA and S/4HANA’. But with slow sales and marketplace … Read More

Oracle’s Dirty Tricks: Auto-Support renewal = auto-price hikes

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When working with a big ERP supplier like Oracle or SAP, some level of “foul play” is to be expected. After all, they didn’t become market leaders by making it easy for customers to go elsewhere. But in recent years, Oracle and SAP support customers have been faced with some seriously dirty tricks—designed to keep them locked into overpriced service … Read More

Oracle Applications Unlimited: no more upgrades?

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If you’re happy running certain older versions of Oracle’s products and don’t want to upgrade (but still need support), then you may have heard of Oracle Applications Unlimited – a potential solution to all your problems. But a quick internet search will just bring up Oracle’s own marketing and no real details about what it is, why it exists, and … Read More

Oracle’s scare tactics to lock you into overpriced support

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If you’re reading this article, then you’re probably considering leaving Oracle Support, either supporting your Oracle systems yourself or working with a third-party like us to save money. But what happens when Oracle finds out you’re planning on leaving them? In our experience, one of two things: Nothing happens at all, phew! You get a scary email from your account … Read More