Webinar Highlights: To upgrade or to not upgrade

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Are you tempted by Oracle or SAP’s latest version of your ERP software? Does it feel like the right time to upgrade? If not, what happens when Oracle/SAP demand that you upgrade anyway or risk losing support? We work with organisations to identify whether an upgrade is in your best interests, and support you no matter what version you run. … Read More

Webinar Highlights: The ERP Upgrade Cycle

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What is the ERP Upgrade Cycle? Many organisations are trapped in a constant ERP upgrade cycle. You invest in their software and pay to support it in the hopes of receiving high-quality support and frequent updates for your products. But the reality is that your vendor invests this support money not into supporting you, but instead into new products – … Read More

Webinar Highlights: Why choose third-party support?

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“Why should I consider third-party support?” The big question – why is third-party support worth your time? And is it right for you? We work with organisations worldwide to understand their changing requirements and see whether third-party is right for them. But even if third-party is right for you, is Support Revolution? The video clip below explores not only why … Read More

Webinar Highlights: What will happen to my software licences?

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“What will happen to my software licences?” We can only work with Oracle and SAP licences that you own in perpetuity. You own these licences outright meaning that you can decide who provides support for them. By moving to third-party support, you do not lose these licences and can even add additional licences if you need to. Watch the video … Read More

Webinar Highlights: What is the on-boarding process?

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“How does the transition to your service work?” So you’ve decided to move your support to a third-party and make significant savings – but what happens next? Our dedicated onboarding team ensures a smooth handover from the vendor to our services. We map your current and planned systems setup and use this to ensure our service is tailored to your … Read More

Webinar Highlights: Is there a security risk to third-party support?

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“Is there a security risk to third party support?” A common misconception is that by moving away from Oracle and SAP support, you are leaving your organisation open to attack. This is not the case, Oracle and SAP’s methods of protecting you are outdated and leave you vulnerable for months at a time. Our innovative approach protects your organisation in … Read More

Webinar Highlights: How do you handle support tickets?

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“How do you handle support tickets?” We pride ourselves on providing a superior support service compared to Oracle and SAP. Our team resolves incidents for you 24/7 and follows ITIL procedures to ensure you receive a consistent service. Watch the video clip below to see our full answer to this common question: Watch the video highlight Watch the full webinar … Read More

Webinar Highlights: How do you ensure support quality?

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“How do you ensure support quality?” When moving to a third-party support provider, you want to make sure that you are not just cutting costs, but receiving the same (if not superior) service. This is why we so often hear this question from organisations considering Support Revolution. Support Revolution provides the highest quality Oracle and SAP support. Support is measured … Read More

Webinar Highlights: How can you cut my bill in half?

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“How can you cut my Oracle/SAP support bill in half?” We can save Oracle/SAP customers between 50-90% on their support costs. When hearing this many ask, how can we afford to do this? The answer is simple, support is our main business and we do not overcharge like the vendors. Watch the video clip below to see our full answer … Read More

Webinar Highlights: The Oracle/SAP support portal

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“Can I still access the Oracle/SAP support portal?” Many organisations worry that when they leave Oracle or SAP that they lose access to their support portal. While this is the reality of moving to third-party support, it is not a bad thing! Support Revolution replaces the Oracle/SAP support portal with something much better. Watch the video clip below to see … Read More