While an Oracle ULA may have seemed like a good idea at the time, the truth is they can be limiting, restrictive and costly for many organisations. In this guide we cover the details of a ULA and explain why it might not be the best solution for your organisation.
Our guide will show you how to build an effective business case for third-party support, from the financial benefits to the broader advantages.
SAP is using this deadline to move customers onto its Cloud program. But what if you’re happy with your current ERP estate? Or you aren’t convinced by SAP’s cloud developments? In any case the clock is ticking….
Oracle and SAP regularly provide security patches for their current product versions to protect their customers from new security vulnerabilities as they arise. In the past, this approach was “best practice” but largely because it was the only choice.
But this method of security patching is hopelessly out of date!
So you’ve decided to cancel your Oracle/SAP support contract, either supporting yourself in-house or working with a third-party provider like Support Revolution to save money. But what next? Many organisations wrongly assume that they just ignore the next invoice from Oracle/SAP, or that they can just send an email to their account/sales manager – but this is not the case! …
If legislative patching is giving you a headache, there is an alternative to vendor-supplied patches. You don’t have to stick with your vendor, when you can get a tailor-made service specific to your systems – and for a fraction of the cost.
Organisations often tell us they feel pressured into the upgrade cycle to simply maintain their systems, or they are not getting the functionality from their systems their organisation needs to grow. So maybe its time for a change?
The relationship Oracle and SAP have with their customers could never be described as equitable. Both companies have a reputation for using their size and market dominance to dictate the terms of product licensing and support contracts.
Thats why we’ve written this paper, to expose their common tricks and tactics, what you can do to avoid them!
SLAs are often used between two separate organisations to mutually agree on how those two parties will work together. But does your support partner hold up their end in your SLA?
We’ve put together a list of the most commonly asked questions about third-party support and our answers, so you have a comprehensive guide to switching to Support Revolution from Oracle or SAP Support.
If your organisation is unclear on your ERP support solution, then look no further…
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