Outside of work, most of us have built the habit of always comparing our current service providers with available alternatives. Every time our car insurance contract renews, it’s best practice to check around with other plan providers. The same goes for gas and electricity bills, home insurance etc. It’s why there’s been such a rise in market-comparison websites in recent years.
We want to know how we ensure we’re getting the best possible plan while keeping our services cost-effective. Sticking with one provider forever will undoubtedly result in annual price rises and (usually) a stagnating service.
It’s essential to see whether you can get a better service or at the very least, a better price.
This kind of research is important. Because, sometimes, the grass really is greener. But perhaps you’re not going far enough.
You should compare support providers
Comparison websites mainly focus on everyday products and services like the ones already mentioned. But there is no Compare The Market or Go Compare equivalent to compare support providers.
One of the best examples of this is when organisations are choosing between support providers for their software. Many don’t realise they can use other providers than the vendor, save a lot of money, and get superior service.
Switch for a lower cost
Many software vendors, including Oracle and SAP, rely on their customers being complacent on sticking with their original support provider and not shopping around.
It can be too easy to accept a contract renewal and carry on paying either the same price or usually a higher rate. We understand why, and almost everyone’s done it – it’s that thought process of “just renew it for another year and I’ll take care of it later.”
But comparing the two is simple. Once you’ve made the switch, the benefits can be huge, and realised in a short amount of time. Our customers save at least 50% on their annual costs when moving from Oracle or SAP Support to our services.
Switch for a better service
By switching to a third party, the main thing that changes is simply who supplies your support. You will still receive the same service as you would from Oracle and SAP. You’ll receive issue fixes, security patches, legislative updates – all the things you need and expect from your support provider.
However, the key difference between the two is our third-party support can provide a better service. Using comparison websites will usually get you the same product but for less money. We provide something even better than your vendors, and for less money.
As an example, we can provide security and legislative patches for product versions which Oracle and SAP have left unsupported. This also means that we don’t put pressure on our customers to upgrade to remain supported. With us, you could keep your current systems for as long as you need. We can also provide our patches faster than Oracle and SAP, with tailormade updates which won’t interfere with any customisations you might have.
We can do all this and more, while cutting your original vendor cost by at least 50% – it’s our way of helping you save money without compromises.
Don’t miss out – start your comparison today
Roughly 15 years ago, when energy and insurance comparison websites were starting out, it was unheard of for people to switch their providers regularly. It seemed weird to us at the time, complicated, and maybe even a little bit risky.
Now though, regularly comparing and switching providers is the best strategy, and it’s the same with your software support. It may not have been common practice before, but now experts like Gartner and Forrester are suggesting organisations should be actively considering alternative options like Support Revolution.
Not comparing and switching vendors means organisations are missing out on competitive advantages, and a way of funding their IT strategy. Compare your support providers today.
Want to find out right now just how much you could save? Try our savings calculator.
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