Your career at Support Revolution

Technical & Delivery

Our Technical and Delivery departments are the core to our brand at Support Revolution, as a company we pride ourself on our skill to deliver our service to the highest level. Our technical and delivery teams are the key to maintaining our 99.7% SLA and our customer-centric nature. 

Strong candidates should have great networking skills enabling them to work well with their team and other teams at Support Revolution but also work well with our customers. 

Some more information about our teams:

Service delivery team
Consisting of our service desk and service delivery functions, collaborating with our technical teams, the service delivery team works to ensure a seamless transition to support for customer environments through to live service which is both stable and efficient. We also continually seek ways in which we can recommend improvements to environments and service support, positively impacting users.

The service desk provide business as usual support, proactive service management providing a single point of contact (SPOC) between Support Revolution and its customers. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner, managing and progressing any issues raised in accordance to the agreed SLA's.

Our infrastructure team
Through proactive management including identifying the latest threats to customer database, middleware and related infrastructure and how best to mitigate them, our infrastructure team works to ensure as little disruption as possible to any customer's business.

The Infrastructure team mission is to apply knowledge and excellence to the customers systems to ensure their applications are reliable and performant.

Some more information about our teams:

Our development team
A self-organising, cross-functional team that apply their knowledge of engineering and programming languages in software development. Through collaboration with Support Revolution customers, the development team work on bug fix solutions and change activity related to system and company requirements.
 

The application process

We follow the same process for all of our applicants at Support Revolution - designed to ensure that it is fair and the right person gets the right role.

STAGE 1
Application

Use the tool below to find a suitable role for you and fill in the online form to apply. The hiring manager will be notified directly. If you are suitable for the role, we'll reach out to you to arrange a phone interview.

STAGE 2
Phone Interview

We use phone interviews to tell you more about the company and the role. We then ask you questions about your application so we can get to know you better! Get to know us as we get to know you!

Stage 3
Skills Interview

A skills interview is your chance to shine - we'll ask you questions about your previous roles to assess your suitability for this one. At this stage you'll meet with your new manager so its a good chance to ask questions.

Stage 4
Group Interview

This final interview is with your hiring manager and another member of our team. At this stage we make sure that you're a good fit for the company and your new team, at Support Revolution culture fit is just as valued as skills.

Stage 5
Offer Letter

Congratulations! If you've made it to this stage then we think you're a great fit for the role and the company. We'll send you an email to let you know with your offer letter attached. You just need to say yes!

"As a new joiner, I really valued the supportive culture of the teams and wider company which helped me settle in within my first week.

Also, the clear progression paths internally really helped me understand my long term goals at the company and where I could see myself in 3,4 or even 5 years time"

Darren, Support Manager

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