Save 50-90% on your Oracle and SAP support costs
Independent third-party support from a former Oracle and SAP partner .
24/7
support
Global support for
all customers
100%
fixed
Within SLA targets in the past 12 months
24+
years
Support
experience
Former
partner
Of both Oracle
and SAP
Companies that joined the Support Revolution
Quality support and consultancy for Oracle & SAP software
Support Revolution provides independent third-party support for your Oracle or SAP systems. Unlike the vendor, we support all versions and customisations of Oracle and SAP enterprise software and won’t force you to upgrade.
We provide our own in-house legislative and regulatory patches using our team’s extensive knowledge of Oracle and SAP systems, effectively replacing your vendor in the support relationship.
This give our customers amazing cost savings, freeing funds to be invested into digital transformation projects – all while improving the support quality on existing systems.
Why Choose Support Revolution?
Zero desupport dates
Save
over 50%
Guaranteed incident resolution times
Intimate knowledge on Oracle and SAP
Improved support relationship
Dedicated account manager
Testimonials from customers
Chris Volante
Support Revolution made the transition from Oracle support seamless. User accounts for our internal and third-party application teams were set up quickly in RemedyForce, they picked up a number of high-priority SRs at our request, and provided invaluable support with our patch entitlement. In addition, the transition team from Support Revolution made time for each of our third-party teams to answer questions and provide assurance around how the new service would work. Their professionalism and attention to detail created a great first impression
Dawn Eadington
We are so grateful to all of the team at Support Revolution for helping us lower our IT expenditure, and for doing it so quickly too. The savings we’ve made have been fantastic, and at a critical time when we really needed it.
Frequently Asked Questions
Third-party support is software support provided by another party other than the software vendor. Support Revolution replace Oracle or SAP in the support cycle.
Being compliant with Oracle / SAP licensing is something you should already be doing. If you are, you will be compliant before you leave Oracle / SAP support and after you join Support Revolution. You are simply choosing another partner to provide your support and maintenance instead of the vendor.
Of course! Many of our customers do exactly this Many of our customers do exactly this, and many have all of their older systems supported by us, and new Cloud systems supported by Oracle or SAP.
100%! We support all customisations for every Oracle & SAP product. With some customers having 10,000+ customisations we believe this is a necessity in a support relationship.
We regularly work alongside both first- and second-line support partners, if you have any questions about this or want to know if we have worked with your support partner before, please get in touch!
We support all versions of Oracle and SAP enterprise software, regularly supporting versions as old as Oracle Database 8i or systems as new as Oracle Database 21c.
Unlike the vendor’s quarterly security patching, at Support Revolution we believe patching should be far more regular. We provide rapid fixes for critical updates (usually within 24 hours of them being announced), and weekly updates for day-to-day changes.
Latest News
SAP Indirect Access in 2023: What You Need to Know
DarrenTogwell
18th May, 2023
SAP indirect access is a licensing model that applies to situations where users access SAP data or functionality
Don’t Get Trapped by Oracle Auto Renew [2023 Updated]
DarrenTogwell
30th Mar, 2023
![Don’t Get Trapped by Oracle Auto Renew [2023 Updated]](https://www.supportrevolution.com/wp-content/uploads/2023/03/Oracle-Auto-Renew-Blog-Header.png)
In 2018, Oracle changed its support contract renewal process with the introduction of its new auto renew strategy.Previously,
Will you be joining us at Gartner Barcelona 2022?
DarrenTogwell
27th Sep, 2022
Support Revolution will be attending Gartner Barcelona. Throughout the four-day conference, from 7 – 10 November as a
Has Oracle and SAP’s Cloud war become a cold war?
23rd Feb, 2021
The mega-vendors’ stalemate While organisations are remaining stationary to protect themselves, and no vendor can 'win' the Cloud
Why Oracle neglects support quality
17th Aug, 2022
Oracle has been losing ground in the on-premise database market. Since 2019, it has fallen from 1st to
Dealing with rising inflation
28th Jul, 2022
Inflation vs IT Budgets A recent survey from the Office for National Statistics showed that 4 in 10
Ten years of Oracle Support - what did it cost? [2023 Updated]
DarrenTogwell
28th Feb, 2023
![Ten years of Oracle Support - what did it cost? [2023 Updated]](https://www.supportrevolution.com/wp-content/uploads/2023/02/10-Years-of-Oracle-support.png)
How does Oracle Support work? Oracle has many different products, all of them varying in age and version.
Why an Oracle upgrade can cost more than expected
04th Jun, 2021
On the face of it, upgrading your Oracle applications and databases may seem an easy choice. Upgrading means you’re on
What are CIOs prioritising in 2021?
14th Jan, 2021
In the first Third-Party Thursdays episode of the year, our CCO, Victoria Molloy, discusses what organisations and CIOs
Oracle Support fees based on your revenue?
17th Dec, 2020
In this week's episode of Third-Party Thursdays, our CCO, Victoria Molloy discusses how organisations are spending millions on