ITProPortal recently published an article by Support Revolution’s CEO, Mark Smith. Mark discusses why and how you should cancel your Oracle Support contract.
In this article for ITProPortal, Support Revolution’s CEO, Mark Smith, writes about Oracle’s auto-renewal policies. He discusses how they are a raw deal for organisations.
“As consumers, we expect some services to auto-renew, and others to wait for our approval. Calling or filling in an online form to re-confirm our broadband every month would give us more control. However, it would also be incredibly annoying. We’re used to certain types of services simply continuing until we say stop.”
“This convenience can, of course, work in favour of the service provider. Many can relate to the experience of being charged an unexpectedly high amount for another year of insurance cover. They missed the notice that this would increase. This often feels less like
convenienceand more like a company taking advantage of a customer’s inattention for profit.”
“Oracle ERP customers may be in for a similar surprise. In a change to
policy, support contracts will now automatically renew rather than simply run out. That is unless you give 32 days’ notice.”
“Is this convenience or exploitation?”ITProPortal: One compelling reason to cancel your Oracle Support auto-renewal
In the full article, Mark argues why every Oracle customer should cancel their auto-renewal and stick with manual renewals. Protect your negotiating power and flexibility.