Oracle Scare Tactics

Three Oracle scare tactics to keep you locked into overpriced support

If you’re reading this article, then you’re probably considering leaving Oracle Support, either supporting your Oracle systems yourself or working with a third-party like us to save money. But what happens when Oracle finds out you’re planning on leaving them? In our experience, one of two things: Nothing happens at all, phew! You get a scary email from your account …

Oracle Soar to the Cloud

Oracle Soar – The last upgrade you’ll ever do?

We were surprised to read an article last week about how good Oracle’s ‘Soar’ programme is at transitioning organisations to the Cloud. The article lauded Oracle’s Soar initiative as a new method to easily and speedily move an ERP system to the Cloud, glossing over or dismissing several fundamental issues that will cause problems for organisations. Don’t get us wrong, …

Your guide to Oracle and SAP Support’s dirty tricks

The relationship Oracle and SAP have with their customers could never be described as equitable. Both companies have a reputation for using their size and market dominance to dictate the terms of product licensing and support contracts. As a result, SAP and Oracle customers have come to accept a variety of bullying tactics as “par for the course” when working …

SLA Support

Support Revolution raises the bar again on support SLAs

SLAs are important in the support industry. They are the main way we measure how fast and efficient our solutions are, and how we report back to our customers on our performance. If the SLAs aren’t right or being met, then the service isn’t right. This is why we spend time with new customers agreeing on priorities and explaining our …

Oracle Microsoft Partnership

Is Oracle’s partnership with Microsoft Cloud a good match?

This month, Microsoft and Oracle announced a new partnership that will see the two companies directly connecting their clouds over a direct network connection. According to Oracle’s marketing team – this should mean that their users can move workloads and data seamlessly between the two companies, as well as improve the ease of setting up security credentials as the partnership …

Bluekeep security threat

Bluekeep – The latest threat our customers are already protected from

What is Bluekeep, and why is it dangerous? For the past few weeks, security professionals have been getting louder and louder about the latest security threat facing Windows users. A recently patched Windows vulnerability called Bluekeep (CVE-2019-0708) has the potential to trigger attacks not seen since the WannaCry worm, a vulnerability that was thought to have cost roughly $4 billion …

Support Revolution Moscow Office

Support Revolution opens new Moscow office

We’re pleased to announce our latest office opening in Moscow, Russia today on June 1st 2019. This new office is the centre of our operations in the region and will be home to the new members of our regional support and sales teams. “Russia is a fantastic opportunity for Support Revolution, many of the organisations we’ve been speaking to have …

Oracle SAP Security Missing Pieces

SAP’s ‘latest’ threat shows why you need to rethink your ERP security

In April, security firm Onapsis posted about a new threat facing SAP customers that they have called ’10kBLAZE’, an exploit that their researchers have estimated could impact over 50,000 companies worldwide – enabling hackers to access, steal or edit any data that sits in your SAP system. These exploits can be executed by a remote, unauthenticated (no username and password) …

Cancel Oracle Autorenewal Payments

ITProPortal: One compelling reason to cancel your Oracle Support auto-renewal

In this article for ITProPortal, Support Revolution’s CEO, Mark Smith, writes about Oracle’s auto-renewal policies and how they are a raw deal for organisations: As consumers, we expect some services to auto-renew, and others to wait for our approval. Calling or filling in an online form to re-confirm our broadband or streaming TV subscription every month would certainly give us …

ERP Survey Analysis

Benchmark your ERP strategy using our latest research

What our latest survey reveals about how organisations like yours are approaching ERP in the age of Cloud We’ve written before about the misinformation and ambiguity surrounding ERP and the Cloud. Vendors, consultants and the media all have their views on the various different approaches, but provide very little actual information provided on what organisations are really doing about it. …