Third Party Support FAQs

Third-Party Support FAQs

What is 3rd party support? Why should you consider it for your organisation? What products are supported? Can we support customisations? What does the transition process entail? These are just some of the questions we are regularly asked about our services. The answers to these questions and more can be found on this website, but sometimes you just want one …

Breaking up with Oracle

Thinking about breaking up with your ‘legacy’ systems?

Like many others, you may be looking at your current ERP system and wondering ‘is it enough?’. The sales and marketing teams of every vendor and consultancy have been working overtime for the past few years trying to convince you to move to cloud ERP. They want you to ditch old-reliable and take a chance with their latest technology (and …

Save on SAP Support

How to take a payment holiday from SAP

Many SAP customers unthinkingly line up to renew their support contracts each year, but what if you could save 50% each year with an SAP holiday? If you are an SAP customer, it’s likely that you may be paying up to 22% of your license fees to support and maintain your databases and software. But is this really necessary? What …

Enterprise Times – Business Leader interview with Mark Smith

Our CEO, Mark Smith, was interviewed by Steve Brooks of Enterprise Times about his experiences of setting up Support Revolution and his background. Mark answers questions such as: Can you give me a 30 second pitch for Support Revolution? Who is your inspiration and why? What are your personal challenges for the next 12 months? What was your darkest (business) …

New Years resolutions

Your New Year’s resolutions could hurt your IT strategy

It seems that everyone has a blog or take on New Year’s resolutions at this time of year. And you can bet that IT vendors, analysts and bloggers will all be talking about the latest innovations and technologies that you should be investing in. Some of our favourites are listed at the bottom of this article. But while many of …

S/4HANA Public Cloud vs Private Cloud

S/4HANA Public Cloud vs Private Cloud

If you are using SAP products at the moment then you’re probably considering your next steps given the 2025 deadline (if so, you should read our white paper on the topic). Most SAP ERP is currently on-premise and SAP is heavily pushing these customers to consider its cloud solutions. SAP has been investing heavily in cloud recently and expanding its …

Oracle Moves to the Cloud

It’s taken Oracle six years to move to their own cloud

And they’re still not done yet… Oracle has recently been making noises about its successful transition to its own cloud services. There have been a lot of high-fives and back-slapping over the fact they have taken SIX YEARS to transition most of their business to their own cloud. The worst part though is that they aren’t even fully migrated yet; …

escape Oracle Managed Cloud Services

You could escape Oracle Managed Cloud Services in just four months

Are you an unhappy Oracle Managed Cloud Services (OMCS) customer? If so, it’s likely that you are one of the many voices out there complaining about how much you pay for the quality of service that you receive. Well, you will be happy to know that you are not alone. We talk regularly with organisations like yours who are pulling …

Computing – Oracle’s “dirty tricks” to continue in 2019

Our CEO, Mark Smith, was interviewed by Computing Magazine about some of the latest ‘dirty tricks’ he has seen Oracle use to confuse its customers. He pointed out that Oracle has recently changed several of its support contract policies which have confused and concerned customers (we wrote a white paper on those changes here). Smith said that: “We expect Oracle will …

Oracle charging for Java updates

Oracle Now Charging for Java Updates:  But does it affect you?

From the end of January 2019, Oracle are no longer providing Java updates for free – they are going to charge customers a fortune for these instead.  But does this affect you? To understand this, we are going to use an example.  Let’s say that you are a customer running Oracle e-Business Suite on Oracle database 11g.  You may be …