The mega-vendors’ stalemate While organisations are remaining stationary to protect themselves, and no vendor can ‘win’ the Cloud war, does a Cloud cold war emerge? Oracle and SAP, two market giants, have been playing a long game of ‘who has the most customers?’ Amidst everything else that’s happening in the world right now, it’s quite concerning to watch this face-off.
Every organisation says that it is customer–focused. That the customer is always right. And that it operates in the best interests of the customers. But is this always the case? Think about some of your IT suppliers. Do any regularly frustrate you? Certainly, when we speak to our customers, one thing becomes clear: customer happiness and success is not at
The article below is based on a recent post from Mark Smith, CEO of Support Revolution. He spoke to Enterprise Times about the secret competitor that Oracle and SAP don’t like to talk about. Beneath their rivalry over Cloud function and customer numbers, Oracle and SAP have another competitor they don’t talk about – and for good reason. Sometimes, what an organisation is
The article below is based on a recent post from Mark Smith, CEO of Support Revolution. He spoke to ITAM Review about how organisations need to prioritise cost optimisation, and how they can negotiate with Oracle. Gartner recently forecast that global IT spending is due to decrease, with a potential 7.3% decline before the end of 2020. But while organisations continue to try and recover from the pandemic, already facing losses
The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to ITProPortal about the three main tactics Oracle uses to move customers to the Cloud, and how to prepare for them. Following the disruption of a pandemic lockdown and the resulting global recession, most organisations are currently doing whatever is necessary to protect themselves. This
The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to E3zine about how organisations can better prepare their IT budgets during a recession. With the global economy in decline and announcements of recession frequently appearing in newsfeeds, implementing cost-cutting initiatives has evolved from a recommended business practice to an outright necessity. Now more than
The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to CBR Online about how IT leaders can sweat their Oracle and SAP assets to power through the pandemic. In response to the pandemic and global recession, CIOs need to return to their IT roadmaps and prioritise cost savings on existing software. According to the
The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to Enterprise Times about whether Oracle and SAP are too reliant on support fees. Oracle and SAP’s money-makers Did you know that Oracle and SAP make roughly 90% profit on their support services? It is this money that fuels each organisation’s drive to the Cloud and
The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to ITProPortal about how vendors are waging a war against third-party support. Oracle and SAP have been two formidable forces in the ERP market for a long time now. But things are changing fast. Competitors are rising to meet them (and arguably overtake them). It’s
The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to E-3 Magazine about why customers are worried about SAP S/4HANA. Why are SAP’s customers hesitant in moving onto S/4HANA? What’s holding them back? What should you, and your organisation, bear in mind before making your mind up? It recently emerged that
How to save at least 50% on support
Our CEO, Mark Smith explains how you could save between 50% and 90% on Oracle and SAP support with Support Revolution
