Oracle & SAP are waging a secret war against third-party support

View Post

The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to ITProPortal about how vendors are waging a war against third-party support. Oracle and SAP have been two formidable forces in the ERP market for a long time now, but things are changing fast, as competitors rise to meet (and arguably overtake) them. It’s common …

Read More

Staying supported through COVID-19

View Post

As the COVID-19 situation continues to develop and cause adverse effects worldwide, Support Revolution would like to provide a public update regarding our own services and team. We are monitoring the situation as it progresses, and we are confident that we can continue delivering our exceptional services, while taking necessary measures to protect both our customers and our staff. The …

Read More

Support Revolution is Cyber Essentials Certified

View Post

Support Revolution is now Cyber Essentials certified. This is a UK based certification that shows how seriously we take our own security and the security of all of our customers. Combined with our other certifications and our modern approach to ERP security, we offer our customers a safer service compared to other alternatives in the market. “We’re happy to add …

Read More

ITProPortal: Cancel your Oracle Support auto-renewal

View Post

In this article for ITProPortal, Support Revolution’s CEO, Mark Smith, writes about Oracle’s auto-renewal policies and how they are a raw deal for organisations: As consumers, we expect some services to auto-renew, and others to wait for our approval. Calling or filling in an online form to re-confirm our broadband or streaming TV subscription every month would certainly give us …

Read More

Support Revolution opens new Middle East office

View Post

We’re pleased to announce our latest office opening in Dubai today on April 2nd 2019. This new office is the centre of our operations in the region. “This new office opening represents an important milestone in the company’s history, as Support Revolution is committed to expanding its services and reach to meet the evolving needs of its customers around the …

Read More

ERP News: SAP’s 2025 deadline will focus minds

View Post

Support Revolution CEO, Mark Smith comments on ERP News’ latest article on the SAP 2025 deadline, and what it means for the organisations that it impacts. “Six years to go, and SAP’s 2025 deadline still doesn’t seem to be convincing businesses to move to the cloud. The ticking clock means that in 2019 many more businesses will start to make …

Read More

Enterprise Times – Business Leader interview with Mark Smith

View Post

Our CEO, Mark Smith, was interviewed by Steve Brooks of Enterprise Times about his experiences of setting up Support Revolution and his background. Mark answers questions such as: Can you give me a 30 second pitch for Support Revolution? Who is your inspiration and why? What are your personal challenges for the next 12 months? What was your darkest (business) …

Read More

Computing – Oracle’s “dirty tricks” to continue in 2019

View Post

Our CEO, Mark Smith, was interviewed by Computing Magazine about some of the latest ‘dirty tricks’ he has seen Oracle use to confuse its customers. He pointed out that Oracle has recently changed several of its support contract policies which have confused and concerned customers. Smith said that: “We expect Oracle will continue and expand its current practice of trying to …

Read More

e3zine – The End Of ERP History?

View Post

Is this the end of ERP history? Innovation of on-premise ERP software has slowed, but why? Vendors such as Oracle and SAP just don’t want to sell it anymore as it’s no longer their flagship product. So are we witnessing the end of innovation in ERP? Our CEO, Mark Smith argues that vendors need to re-evaluate what their customers want …

Read More