The secret competitor of Oracle and SAP

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Oracle & SAP are engaged in a Cloud war, and more than confident to address their competitors – but on the subject of third-party support, they’re much quieter. We explain why that might be, and unravel the claims that Oracle has (quietly) made against third-party support.

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Are Oracle and SAP too reliant on support fees?

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The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to Enterprise Times about whether Oracle and SAP are too reliant on support fees. Oracle and SAP’s money-makers Did you know that Oracle and SAP make roughly 90% profit on their support services? It is this money that fuels each organisation’s drive to the Cloud and …

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Oracle & SAP are waging a secret war against third-party support

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The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to ITProPortal about how vendors are waging a war against third-party support. Oracle and SAP have been two formidable forces in the ERP market for a long time now. But things are changing fast. Competitors are rising to meet them (and arguably overtake them). It’s …

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E-3 Magazine: Why are organisations worried about SAP S/4HANA?

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The article below is based on a recent post from Mark Smith, CEO of Support Revolution, who spoke to E-3 Magazine about why customers are worried about SAP S/4HANA. Why are SAP’s customers hesitant in moving onto S/4HANA? What’s holding them back? What should you, and your organisation, bear in mind before making your mind up? It recently emerged that …

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Staying supported with Support Revolution through COVID-19

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As the COVID-19 situation continues to develop and cause adverse effects worldwide, Support Revolution would like to provide a public update regarding our own services and team. We are monitoring the situation as it progresses. We are confident that we can continue delivering our exceptional services, while taking necessary measures to protect our customers and staff. The two key points …

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Avoiding ERP vendor Cloud lock-in

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The article below is based on a recent post from Mark Smith, CEO of Support Revolution. Mark spoke to Coruzant, providing insight and advice for organisations regarding ERP Cloud lock-in. ERP vendors are forging ahead to a Cloud-based future, none more so than SAP and Oracle, both using every tactic at their disposal to push their customers onto their Cloud …

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