Ever wondered how we carry out your transition from Oracle or SAP to our service? Here’s how…
We treat each transition from Oracle/SAP as a project, run by a professional and experienced member of our project management team. We use a standard methodology and standard project plan. This is adjusted to meet the needs of each customer. The plan identifies all tasks, who will complete each of these and when. This is all in a detailed migration approach.
We identify the current versions of all pieces of software in a customers’ estate. We then match this to our documentation of the latest supported software for each product to identify what needs to be downloaded. Assuming that the customer is still in a support contract with SAP or Oracle, we then do one of two things. We either download the latest software for them and store it on their network or Cloud, or assist their team to complete this step.
Rimini Street ignored the correct processes
Support Revolution gives customers satisfaction and peace of mind. They will have access to all the versions and updates that they may need.
Unfortunately, the most widely known provider of third-party support, Rimini Street, did not follow the right process for doing this. This ended with a court issuing a permanent injunction against Rimini Street. This “prevents it and CEO Seth Ravin from accessing any non-public part of Oracle’s websites, downloading any of its software, and making any Oracle software available to others.” You can read the article here.
Our next steps
After storing all of the required software and updates, we take over any open support calls. We load the details of these onto our market-leading service desk application for our team to resolve.
Finally, we ask our customers to validate that the transition has been completed to the required standard. They will sign off the move in a formal acceptance process. This is part of our ISO9001 accredited methodology.
If you are looking to transition from Oracle or SAP’s support model, please contact us.