Oracle support for BI

Support Revolution provides independent third-party support for all components and releases of the Oracle Business Intelligence Suite including the legacy Siebel family from release 7.

We provide support for all the Oracle Business Intelligence product groupings which include:

OBIA Product FamilySample Products
Oracle Business Intelligence Server Enterprise Edition (OBIEE)OBI Answers (Analyses) , OBI Delivers (Agents), Interactive Dashboards, Oracle Scorecards and Strategy Management, MS Office Plug-Ins, OBI Publisher, SQR Production Reporting, RPD
Oracle BI System ComponentsOPMN, Oracle BI Presentation Server, Oracle BI Scheduler, Oracle BI Cluster Controller
Oracle BI Non-System ComponentsAdmin Server - Enterprise Manager, JMX Beans, Managed Server – BI Plugin, BI Office, Action Service
Middleware IntegrationOracle Platform Security Services (OPSS), Dynamic Monitoring System (DMS), Java Platform Security (JPS), Repository creation Assistant (RCU), WebLogic Server (WLS), Upgrade Assistant (UA), Oracle Diagnostic Logging
Oracle BI SecuritySSL Credentials Management
Historic / Legacy toolsSiebel Analytics, Oracle Discoverer, Oracle Daily Business Intelligence, Financial Analyzer

Support Revolution allows you to protect your OBIEE investment by:

  • Providing you with third party support and maintenance at significant savings to the vendor support, and so allowing you to take control of your investment
  • Supporting your customisations, which your standard vendor support does not provide
  • Providing enhancements to functionality, that you would not receive from the vendor
  • Providing you with a Service Level Agreement (SLA)
  • Providing a managed service and consultancy service

Support Revolution provides expertise across the widespread OBI technology stack, spanning schema and warehouse development, RPD, ETL (Informatica and ODI), DAC, database administration, Hyperion, middleware integration, and dashboard creation and maintenance.
We provide a personalised service with an emphasis on quality of service and tailored support, which starts from the moment we take-on a new customer. Our service includes:

  • Providing a transition project manager, to on-board our new customers
  • Identifying the customer roadmap, including any planned upgrade or platform migrations. As an example, we will review any plans to upgrade your ETL such as upgrading Informatica or replacing it with ODI
  • Creating a patch archive, based on the customer roadmap
  • Providing an experienced support team covering:
    • Tuning OBIEE caches, aggregation rules
    • Performance indexing
    • Maintaining the DAC
    • Optimal design with ‘Prompts’ and ‘Filters’ utilising LOV tables
    • Proactive diagnostics and housekeeping
    • Comparison analysis among different environments
    • Tuning JVM switches, Javahost/OPIS/OBIS components and libOVD authenticator
    • Enhancing reports using Interactive Dashboard
    • Overall architecture appreciation i.e. Database, Windows Server, Essbase source
    • Configuring and maintaining security from available OAM/OIM/LDAP tools
    • Addressing issues with Node Manager
    • Addressing issues in applying patches from our patch archive

See how our support services compare with Oracle and how much one of existing customers has saved over 5 years

Discover how much budget you could be saving on your Oracle Business Intelligence Suite support – contact us for a no obligation estimate of immediate and ongoing savings.