Third-Party Support for Oracle E-Business Suite

Support Revolution provides independent third-party support for all versions of Oracle E-Business Suite from 10.7

Oracle Hyperion allows users to quickly consolidate and report on financial figures, allowing companies to save on the cost of compliance and increase the ease of access to this information. 

Get your free Oracle E-Business Suite support quote
What can we support? 

We provide support for all the Oracle product groupings including:

  • Financial Management
  • Human Capital Management
  • Project Portfolio Management
  • Supply Chain Management
  • Advanced Procurement
  • Value Chain Planning
  • Value Chain Execution
  • Customer Relationship Management
  • Service Management

'The communication is fantastic, we can't fault it, and the support has been equal to - if not better - than what we've had before. We'd recommend it.'

IT Manager, Metropolitan Borough of Wirral

Why do you need third-party support for Oracle E-Business Suite?

 

Move if you want to make massive cost savings:

  • You can save at least 50% on your current Oracle E-Business Suite support costs with us
  • We'll work with you to identify and decomission any shelfware for additional savings
  • You will then save even more by avoiding unnecessary upgrades and patches

Move if you want to receive superior support:

  • You'll get 24/7 support, with a dedicated account manager and regular reporting
  • We have response and resolution SLAs for all categories of ticket (unlike Oracle)
  • And in the rare case where we miss an SLA, we'll refund you with service credits

Move if you want to take back control of your IT strategy:

  • Choose if and when you upgrade as we support all versions and customisations
  • Apply patches in hours (not months) and with no downtime through virtual patching
  • Take advantage of our 20+ years experience in Oracle/SAP consultancy

Our team can transition you to third-party support in as little as three months. By filling in our form below, we'll contact you to explain our service, quote how much you could save on Oracle E-Business Suite support, and answer any of your questions about us and our services:

Get your free Oracle E-Business Suite support quote

Compare support for Oracle E-Business Suite


FeatureOracle Support
Support Revolution
Service RequestsYesYes
PatchesYesYes
Legal & Regulatory PatchesYesYes
24x7 SupportYesYes
Cloud ServicesYesYes
Security PatchingMonthlyImmediately
Support for Customisations Yes
Support for Performance Issues Yes
Interface Support Yes
Monthly Service Reports Yes
Quarterly Account Management Meetings Yes
Service Level Agreement (SLA) Yes
Assigned Primary Support Contact Yes

'When I first heard about the Support Revolution offering, I thought it seemed too good to be true... Now we are using their service, I know it is true.'

IT Manager, Serco

Not sure? Download your guide to leaving Oracle Support

You probably have a lot of questions about whether leaving Oracle E-Business Suite Support is right for your organisation - that's why we've written a guide to all the reasons why you should (and shouldn't) move to third-party support and how to do it.

  • Paying too much for Oracle E-Business Suite Support?
  • Being forced into unwanted upgrades?
  • Frustrated by slow support resolution times?

Save between 50% and 90% on your Oracle E-Business Suite Support by moving to a third-party provider, all whilst getting superior support. Moving to Support Revolution isn't a cheap alternative - it's a strategic choice.

Get your Oracle E-Business Suite support quote

Support Revolution provides independent third-party support for all versions of Oracle E-Business Suite from 10.7

We provide support for all of the Oracle product groupings including:

  • Financial Management
  • Human Capital Management
  • Project Portfolio Management
  • Supply Chain Management
  • Advanced Procurement
  • Value Chain Planning
  • Value Chain Execution
  • Customer Relationship Management
  • Service Management

Support Revolution allows you to protect your Oracle E-Business Suite investment by:

  • Providing you with third party support and maintenance at significant savings when compared to support from the manufacturer, allowing you to take control of your investment
  • Supporting your customisations
  • Providing you with our own tax, regulatory and legal changes at accelerated timelines
    • Payroll changes are delivered on a regular schedule
    • Further regulatory changes are provided throughout the year
  • Providing enhancements to functionality
  • Providing you with a Service Level Agreement (SLA)
  • Providing a managed service and consultancy service

Support Revolution provides a personalised service from our experienced support team, with an emphasis on quality of service and tailored support, which starts from the moment we take-on a new customer.

Our service includes:

  • Providing a transition project manager, to on-board our new customers
  • Identifying the customer roadmap, including any planned upgrade or platform migrations
  • Creating a patch archive, based on the customer roadmap
  • Identifying all customisations through our CEMLI Analyser tool
  • Providing an experienced support team to cover support of E-Business Suite covering:
    • Configuration
    • Forms
    • Applications Framework (OAF)
    • JAVA
    • PL/SQL
    • Reports
    • SQL
    • Workflow
    • Alerts
    • Applications Object Library (AOL)
    • Concurrent Manager
    • AD Tools
    • Discoverer
    • ADI

See how our support services compare with Oracle and how much one of existing customers has saved over 5 years

Discover how much budget you could be saving on your Oracle E-Business Suite support – contact us for a no obligation estimate of immediate and ongoing savings.