Third-Party Support for Oracle E-Business Suite
Support Revolution provides independent third-party support for all versions of Oracle E-Business Suite from 10.7
What can we support?
We provide support for all the Oracle product groupings including:
- Financial Management
- Human Capital Management
- Project Portfolio Management
- Supply Chain Management
- Advanced Procurement
- Value Chain Planning
- Value Chain Execution
- Customer Relationship Management
- Service Management
'The communication is fantastic, we can't fault it, and the support has been equal to - if not better - than what we've had before. We'd recommend it.'
IT Manager, Metropolitan Borough of Wirral
Why do you need third-party support for Oracle E-Business Suite?
Move if you want to make massive cost savings:
- You can save at least 50% on your current Oracle E-Business Suite support costs with us
- We'll work with you to identify and decomission any shelfware for additional savings
- You will then save even more by avoiding unnecessary upgrades and patches
Move if you want to receive superior support:
- You'll get 24/7 support, with a dedicated account manager and regular reporting
- We have response and resolution SLAs for all categories of ticket (unlike Oracle)
- And in the rare case where we miss an SLA, we'll refund you with service credits
Move if you want to take back control of your IT strategy:
- Choose if and when you upgrade as we support all versions and customisations
- Apply patches in hours (not months) and with no downtime through virtual patching
- Take advantage of our 20+ years experience in Oracle/SAP consultancy
Our team can transition you to third-party support in as little as three months. By filling in our form below, we'll contact you to explain our service, quote how much you could save on Oracle E-Business Suite support, and answer any of your questions about us and our services:
Compare support for Oracle E-Business Suite
| Feature | Oracle Support |
Support Revolution |
|---|---|---|
| Service Requests | Yes | Yes |
| Patches | Yes | Yes |
| Legal & Regulatory Patches | Yes | Yes |
| 24x7 Support | Yes | Yes |
| Cloud Services | Yes | Yes |
| Security Patching | Monthly | Immediately |
| Support for Customisations | Yes | |
| Support for Performance Issues | Yes | |
| Interface Support | Yes | |
| Monthly Service Reports | Yes | |
| Quarterly Account Management Meetings | Yes | |
| Service Level Agreement (SLA) | Yes | |
| Assigned Primary Support Contact | Yes |
'When I first heard about the Support Revolution offering, I thought it seemed too good to be true... Now we are using their service, I know it is true.'
IT Manager, Serco
Not sure? Download your guide to leaving Oracle Support
You probably have a lot of questions about whether leaving Oracle E-Business Suite Support is right for your organisation - that's why we've written a guide to all the reasons why you should (and shouldn't) move to third-party support and how to do it.
- Paying too much for Oracle E-Business Suite Support?
- Being forced into unwanted upgrades?
- Frustrated by slow support resolution times?
Save between 50% and 90% on your Oracle E-Business Suite Support by moving to a third-party provider, all whilst getting superior support. Moving to Support Revolution isn't a cheap alternative - it's a strategic choice.
