Oracle Fusion support

Support Revolution provide independent third-party support for all versions of Oracle Fusion Middleware (FMW) from release 10g

We provide support for all the Oracle product groupings which include:

FMW Product FamilySample Products
Service Integration (SOA)SOA Suite, BPEL Process Manager, Application Integration Architecture
Business Process Management (BPM)BPM Suite, AquaLogic, Business Process Analysis Suite
Data IntegrationOracle Data Integrator, GoldenGate, Enterprise Data Profiling
Development ToolsADF, JDeveloper, Designer, OAF, OAE, Forms, Reports, BI Publisher
Enterprise Performance Management (EPM)Hyperion suite
Business Intelligence (BI)Endeca Information Discovery, Essbase, Business Intelligence, BI Publisher, Crystal Ball
Social Business & CollaborationOracle Webcenter Portal, Oracle OAS Portal
Identity ManagementIdentity and Access Management Suite, SSO, Access Manager, Adaptive Access Manager, Directory Services
FMW FoundationWebLogic, Tuxedo, Internet Application Server, Oracle Application Server

Support Revolution allows you to protect your Oracle Fusion Middleware (FMW) investment by:

  • Providing you with third party support and maintenance at significant savings to the vendor support, and so allowing you to take control of your investment
  • Supporting your customisations, which your standard vendor support does not provide
  • Providing enhancements to functionality, that you would not receive from the vendor
  • Providing you with a Service Level Agreement (SLA)
  • Providing a managed service and consultancy service

Support Revolution provides a personalised service from our experienced support team, with an emphasis on quality of service and tailored support, which starts from the moment we take-on a new customer.

Our service includes:

  • Providing a transition project manager, to on-board our new customers
  • Identifying the customer roadmap, including any planned upgrade or platform migrations
  • Creating a patch archive, based on the customer roadmap
  • Providing an experienced support team to cover support of Oracle FMW covering:
    • SOA and WebLogic housekeeping i.e. caches, archive temp files
    • Proactive diagnostics performance metric analysis using DMS
    • Optimising configurations for Java Virtual Machine (JVM)
    • Performance tuning and periodic health checks
    • Stabilising OPMN and JOC foundation
    • Addressing issues with REST adapters
    • Addressing issues in applying patches
    • Workarounds for Product bugs

See how our support services compare with Oracle and how much one of existing customers has saved over 5 years

Discover how much budget you could be saving on your Fusion Middleware (FMW) support – contact us for a no obligation estimate of immediate and ongoing savings.