Oracle and SAP audits are an inevitability, but being unprepared for them is not. Our three-step guide will help you survive the stressful process of an Oracle or SAP audit.
It’s a nightmare scenario: you’ve received notice from Oracle (or SAP) that it’s raising an audit against you.
But don’t panic, if for no other reason than because that’s precisely the frame of mind the vendor wants. Before the tests and trials begin, use our guide to help you go into the process with a clearer mind, and a greater chance of keeping in control.
What we can’t do is help you avoid an audit; if Oracle or SAP is going to audit you, it’s not a matter of if but when.
To that end, we have a survival guide for when it’s your turn.
As discouraging as it is to be saying this about a company that promotes ‘evolving customer experiences,’ you must treat Oracle (and SAP) with caution. Never give away too much information, and always be careful with what you’re telling them.
Lesson: In any point of contact with the vendors, keep in mind that anything you tell them can be interpreted in their own ways.
Casually mentioning that you’ve gone through an internal restructure or a large-scale merger may seem matter of fact. To them, it means a chance to check your user licences and accessed features, in the precise hopes that you haven’t updated these yet. Then, they can pile on the fees and fines.
Remember, they aren’t going to make it easy for you.
It is not beneath Oracle and SAP to employ traps to deliberately catch you out. An audit will undoubtedly involve an inventory of your software, to see which billable features you’ve enabled.
Be wary, as some of your features may already have been enabled by default, regardless of whether you’re using them or not. This minor oversight and simple mistake to make has the potential to cost thousands (if not more) in noncompliance fees.
Lesson: Even if Oracle and SAP’s own consulting teams enabled these features, it is your responsibility to make sure that you have the appropriate licences.
It goes without saying that you should always read a contract before accepting the terms. As you have already entered into one, it is vital that you know your own rights in case your vendor tries to ‘forget’ them. The features switched on by default which we have already mentioned are only one example.
Another, for instance, is blurring the timelines. Your support contract might say that in the event of an audit, “you have X number of days to respond.” However, in previous audit letters we’ve seen, it’s a lower number.
Lesson: Do not take Oracle and SAP at their word. Know your contract.
We’re all guilty of skimming terms and conditions, but that kind of apathy is a perfect chance to be exploited. When Oracle/SAP’s scary audit letter arrives, the initial reaction is to go along with the demands. But that panicked and unsure reaction is precisely what they want from you. That puts them in control.
So, take back control. Oracle/SAP will raise an audit against you if they believe that you are outside compliance. Therefore, if you ensure that you are compliant, you have less to worry about.
Self-audit, be proactive, always know your own status, what features you do & don’t need, and check your licences; know your system. If unsure, you can approach an external consultancy that specialises in licensing to help you identify issues in this area.
It will take time and effort; but look at it this way. Oracle and SAP are less likely to audit if you are compliant. Their money comes from noncompliant audits and their subsequent fines. If you are compliant, then they don’t stand to make anything from you (besides the extortionate fees they already charge for maintenance costs).
Lesson: self-audit yourself regularly to ensure you are prepared for when the vendor comes knocking.
Plus, having taken the proactive approach, you might discover that you are out of compliance. This isn’t cause for concern, unless Oracle/SAP are about to begin their audit. Knowing that you are outside compliance means you can act accordingly; you can contact your vendor and purchase what you need, rather than being hit by an audit fee and needing to purchase updates or upgrades anyway.
Granted, these purchases may well put you right onto their radar for an audit, but you know you’ve taken the right steps and put yourself in a far better position than you would have been in, if you hadn’t checked first.
It’s a myth that switching to third-party support will trigger an audit. It neither adds nor lowers your chance of an audit. You’re always going to be on their radar, one way or another.
So, if you’re wanting to get away from Oracle/SAP Support, don’t let the threat of an audit keep you from rethinking your support setup. That fear could be keeping you from an alternative that can greatly benefit your organisation.
“We can’t help you dodge an Oracle/SAP audit; if they want to audit you, they will. But we will make your support experience more agreeable, with access to fastidious service and SLAs, for at least 50% of the price.”Mark Smith, CEO of Support Revolution
We play fair, they don’t. Auditing is a shady practice of theirs – one of several. But fortunately for you, we happen to be experts in knowing their traps. We can help you better prepare for dealing with them.