S/4HANA is an in-memory database with an embedded ERP. SAP sells it as a system that can pretty much do everything an organisation could ever need, combining applications and a database in one product. There are several versions of this; you can invest in Public Cloud (SaaS), Private Cloud, or the on-premise version.
This product has a short but turbulent history. It was released in 2010, and it came with a deadline, cutting off support on customers using Oracle database products in 2017. When 2017 came around, the deadline was extended to 2025.
Many of SAP’s core ERP/ECC products were due to be de-supported in 2019, with S/4HANA being one of the only products left in support. However, SAP was not seeing the uptake in S/4HANA that it was expecting. The vendor then decided to extend the support deadline to 2025, which meant customers had the same deadline for moving off Oracle Database as for moving off ECC 6.0. Since then, the deadline to move to S/4HANA has been moved yet again to 2027.
Although there are technically three versions of this product, the Public Cloud version is what SAP is heavily promoting. In fact, you would be forgiven for thinking that was the only version available. Not only are they not promoted, the other two options are ridiculously expensive.
With the SaaS model, only a limited number of ERP applications are available. There’s also a limited number of languages which is a potential problem for international organisations. It’s quite clear that this solution limits your options as a consumer.
Finally, the entire system is run and managed by SAP, so you hand over the reigns to the vendor for everything from maintenance and patches to upgrades.
During our time in the ERP industry, we have come to understand Oracle and SAP’s products and processes, and we have built up focused teams of technical experts, both knowledgeable and dedicated to their crafts. We have opened offices in the UK, India, Russia, and the Middle East, which has given us global coverage to provide our exceptional service worldwide and 24/7.
Our teams work closely with each customer, so that we can better understand their systems and specific requirements. We work in partnership with our customers, making it our goal to provide a truly bespoke and worthwhile service.
We have designed our internal processes to follow the practices of ITIL and our ISO 9001 and ISO 27001 certifications. Using these measurements of as the ‘base level’ of quality within our organisation, we can far exceed Oracle and SAP’s support guidelines.
Although we can exceed their level of support service, we always ensure that our technology and delivery teams follow Oracle and SAP’s development standards.
We can provide patches or workaround solutions that do not disrupt the core code of your Oracle/SAP software, which means that if your organisation ever wanted to return to the vendor for support, it can do so without disruption.
If you contact us with an issue report, you will receive a call or an email from a genuine person. We will provide a clear incident plan, establishing timelines on when you can expect a response and a resolution.
We will fix the incident for you, rather than expecting you to find your own answers, and where necessary, we will develop and provide the patches you need to get your systems back to Business as Usual (BAU) status.
In the very unlikely scenario that we miss our targets for response and resolution, we will provide service credits as a means of recompense – something else that the vendors do not offer.
Our third-party support provides organisations a chance to make substantial savings, without having to compromise on the software and services on which it already relies.
When hearing that we can save customers at least 50% on their Oracle/SAP support bills, some may assume that we do this by providing a reduced service.
Not so. In fact, we maintain that we can provide an enhanced level of service compared to the vendor, and still save your organisation a minimum of 50% (though last year, we saved our customers an average of 64% on their support bills).
The money that we can save organisations can range from hundreds of thousands to millions every year; and all of it can be reinvested back into the business. We’re helping our customers invest in their own futures, while also providing a better service.
We originally started out in 1998 as an Oracle/SAP consultancy, working alongside the vendors to provide support and maintenance to the customers that needed it.
While this certainly provided invaluable ‘hands-on’ experience with the software itself, the directions the vendors were taking didn’t fit into our own visions of what a support partner should be. Rather than go along with the vendors’ processes, we instead decided to secede from Oracle and SAP, and in 2012, we redefined ourselves as an independent third-party support provider.
The key difference was that we brought with us all the Oracle/SAP knowledge and experience we’d built up since 1998.