Choosing the right SAP support provider can affect cost, service quality, and long-term flexibility. If you’re reviewing your options, it helps to start with the right questions.
Ask the right questions before you choose
The SAP support vendor you pick shapes your stability, your security, and your IT strategy for years to come. This questionnaire helps you ask the right questions with confidence, before you’re locked into another contract. This SAP Support Master Questionnaire is designed to help organizations evaluate vendors with confidence, covering the questions that matter most.
Inside, you’ll find practical evaluation criteria alongside direct answers on how Support Revolution approaches SAP support.
Whether you’re weighing up third-party support for more flexibility, better service, or lower costs, this document helps you compare providers side by side and spot the gaps before you decide. Take notes right in the document as you go.
Built for IT leaders, procurement teams, and SAP stakeholders, this resource gives you a clear framework to assess vendor capabilities and ensure your organization receives the support it truly needs without unnecessary upgrades or limitations.
Questions include
- SAP customisations, integrations, and interfaces with confidence
- Security and compliance considerations
- Tax, legal, and regulatory updates for HR and payroll
- 24/7/365 global support with clear SLA expectations
- Planning for upgrade flexibility and your long-term SAP roadmap
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