The enterprise software support landscape is shifting dramatically. Rimini Street, once an alternative for Oracle PeopleSoft support, has announced its withdrawal from this service—leaving many organisations at a crossroads. If you’ve depended on Rimini Street for cost-effective PeopleSoft support, you’re now facing an urgent question: how do you maintain system stability, compliance, and security without breaking the bank or rushing into disruptive upgrades or migrations?
Let’s break down your support options and why Support Revolution is uniquely positioned to help you navigate this transition.
Why Rimini Street’s Exit Matters
Rimini Street’s decision didn’t come out of nowhere. Years of legal battles with Oracle, including copyright infringement rulings, culminated in Rimini Street deciding to exit PeopleSoft support. Now, customers are left scrambling for alternatives.
The consequences for affected organisations are immediate and significant:
- Risk of losing critical Payroll, Tax, Legal, and Regulatory updates
- Higher support costs if returning to Oracle
- Operational disruption and compliance risks
- Pressure to make rapid, strategic decisions on future ERP direction
Your Options: What’s on the Table?
There are three paths forward:
Return to Oracle
Pros: Access to official updates, support through 2035
Cons: Higher support costs plus up to 150% reinstatement fees, forced upgrades, rigid and slow response times
Move to the cloud (e.g., Workday)
Pros: Cloud-native and scalable, lower upfront infrastructure costs
Cons: Costly and complex migrations that take time, loss of customisation, vendor lock-in
Third-party support (Support Revolution)
Pros: Up to 90% total cost savings, support for all versions, fast and expert response, custom code support, a safe harbour while you plan your roadmap
Cons: No new Oracle updates (but custom enhancements are available)
Returning to Oracle may seem like the “safe” choice, but it comes with steep financial and operational penalties. Cloud migration is an option, but it’s a massive undertaking—often requiring years of planning and significant investment.
Why Support Revolution Is Different
Support Revolution is the only third-party provider ready to fill the gap left by Rimini Street’s exit, offering a legal, seamless, and cost-effective alternative.
Key Advantages:
- Cost savings: Save up to 90% compared to Oracle’s support fees with no reinstatement or backdated charges
- Full version support: Continue running your current PeopleSoft version—no forced upgrades and no loss of customisations
- Ultra-responsive support: Critical issues get a response in under 10 minutes, with binding resolution times under 2 hours
- Expertise: Your team is supported by engineers with 20+ years of PeopleSoft experience, including HR and Payroll
- Compliance and security: We ensure any updates we deliver are fully compliant with Oracle licencing and that your environment is secure
- Smooth transition: Our ISO 9001 and ISO 27001-accredited process includes a comprehensive audit, a tailored project plan, a security review, and hands-on support every step of the way
The Transition Process: Simple, Secure, and Proven
Switching to Support Revolution is straightforward:
- Consultation and planning: You’re assigned a dedicated transition manager and project team
- System audit: We review your PeopleSoft environment, customisations, and any Rimini Street updates for compliance
- Tailored support: We create a bespoke support plan, including Tax, Legal, and Regulatory updates
- Go-live: Seamless handover with ongoing optimisation and 24/7 support
Don’t Settle for Less—Future-Proof Your PeopleSoft Support
Rimini Street’s exit is disruptive, but it’s also an opportunity. With Support Revolution, you can protect your PeopleSoft investment, avoid costly vendor lock-in, and ensure business continuity without sacrificing flexibility or breaking your IT budget.
Ready to secure your PeopleSoft future?
Download our eBook, Navigating Rimini Street’s PeopleSoft Withdrawal.
Get the full strategic guide, including:
- Detailed comparisons of your support options
- Legal and compliance considerations
- Step-by-step transition roadmap
- Real-world client success stories
Download the eBook now and take control of your PeopleSoft support strategy.
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