SAP support

SAP Business Suite

Support Revolution provides independent third-party support for all versions of SAP Business Suite from release 7 and all previous releases.

We provide support for all the SAP product groupings which include:

  • Customer Relation Manager (CRM)
  • Product Lifestyle Manager (PLM)
  • Supply Chain Manager (SCM)
  • Supplier Relationship Manager (SRM)
  • Business Intelligence (BI)

Support Revolution also provides support for SAP ERP Central Component (ECC), covering:

  • All Modules from Finance to Human Resources
  • ECC5 to ECC6 with Enhancement Packs
  • SAP R/3 3.1 to 4.7

Support Revolution allows you to protect your SAP Business Suite investment by:

  • Providing you with third party support and maintenance at significant savings when compared to support from the manufacturer, allowing you to take control of your investment
  • Supporting your customisations
  • Providing you with our own tax, regulatory and legal changes at accelerated timelines
    • Payroll changes are delivered on a regular schedule
    • Further regulatory changes are provided throughout the year
  • Providing enhancements to functionality
  • Providing you with a Service Level Agreement (SLA)
  • Providing a managed service and consultancy service

Support Revolution provides a personalised service from our experienced support team, with an emphasis on quality of service and tailored support, which starts from the moment we take-on a new customer.

Our service includes:

  • Providing a transition project manager, to on-board our new customers
  • Identifying the customer roadmap, including any planned upgrade or platform migrations
  • Creating a patch archive, based on the customer roadmap
  • Identifying all customisations through our CEMLI Analyser tool
  • Providing an experienced support team to cover support of SAP Business Suite covering:
    • ABAP
    • Web Application Server
    • Portal / Java
    • NetWeaver
    • Solution Manager
    • XI / PI – Integration

See how our support services compare with SAP and how much one of existing customers has saved over 5 years

Discover how much budget you could be saving on your Business Intelligence Support, contact us for a no obligation estimate of immediate and ongoing savings.