Third-Party Support for SAP HANA Database

Support Revolution provides independent third-party software support and maintenance for SAP HANA database - saving you at least 50% on your current support costs, all whilst providing you with superior quality support for whatever version you are running.

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What is SAP HANA Database?

SAP HANA is a column-oriented, in-memory, relational database management system. Its primary function is as a database server - storing and retrieving data as requested by any connected applications.

It also performs advanced analytics (predictive analytics, spatial data processing, text analytics, text search, streaming analytics, graph data processing) and includes extract, transform, load (ETL) capabilities as well as an application server.

We provide support for all versions, customisations and areas of SAP HANA Database which also include:

  • SAP HANA Studio
  • SAP HANA – Information Modeler (formerly HANA Data Modeler)
  • SAP HANA – Modelling
  • SAP HANA – Data Warehouse
  • SAP HANA – Information Composer
  • SAP HANA Reporting – Crystal Reports, Excel Integration, Web Intelligence, SAP Lumira

'The communication is fantastic, we can't fault it, and the support has been equal to - if not better - than what we've had before. We'd recommend it.'

IT Manager, Metropolitan Borough of Wirral

Why do you need third-party support for SAP HANA Database?

 

Move if you want to make massive cost savings:

  • You can save at least 50% on your current SAP HANA Database support costs with us
  • We'll work with you to identify and decomission any shelfware for additional savings
  • You will then save even more by avoiding unnecessary upgrades and patches

Move if you want to receive superior support:

  • You'll get 24/7 support, with a dedicated account manager and regular reporting
  • We have response and resolution SLAs for all categories of ticket (unlike SAP)
  • And in the rare case where we miss an SLA, we'll refund you with service credits

Move if you want to take back control of your IT strategy:

  • Choose if and when you upgrade as we support all versions and customisations
  • Apply patches in hours (not months) and with no downtime through virtual patching
  • Take advantage of our 20+ years experience in Oracle/SAP consultancy

Our team can transition you to third-party support in as little as three months. By filling in our form below, we'll contact you to explain our service, quote how much you could save on SAP HANA Database support, and answer any of your questions about us and our services:

Get your free SAP HANA Database support quote

Compare support for SAP HANA Database

Feature SAP Support
 Support Revolution
Service Requests Yes Yes
Patches Yes Yes
Legal & Regulatory Patches Yes Yes
24x7 Support Yes Yes
Cloud Services Yes Yes
Security Patching Monthly Immediately
Support for Customisations Yes
Support for Performance Issues Yes
Interface Support Yes
Monthly Service Reports Yes
Quarterly Account Management Meetings Yes
Service Level Agreement (SLA) Yes
Assigned Primary Support Contact Yes
Other supported products:

'When I first heard about the Support Revolution offering, I thought it seemed too good to be true... Now we are using their service, I know it is true.'

IT Manager, Serco

Not sure? Download your guide to leaving SAP HANA Support

You probably have a lot of questions about whether leaving SAP HANA Database Support is right for your organisation - that's why we've written a guide to all the reasons why you should (and shouldn't) move to third-party support and how to do it.

  • Paying too much for SAP HANA Database Support?
  • Being forced into unwanted upgrades?
  • Frustrated by slow support resolution times?

Save between 50% and 90% on your SAP HANA Support by moving to a third-party provider, all whilst getting superior support. Moving to Support Revolution isn't a cheap alternative - it's a strategic choice.

SAP Whitepaper
Download your guide

Get your SAP HANA Database support quote