Ensure Retail Continuity with
Revolutionary Third-Party Support
Retail organisations face high inflation, rising interest rates, and an elevated cost of living, meaning consumers are spending less and less.
By moving to third-party support, these organisations can maximize their ERP investment and get a better quality support service.
Benefits of switching to third-party support
Overcome your Retail IT challenges
Retail is currently dealing with many challenges surrounding vendor support, such as the hidden costs around forced upgrades, the impact of vendor support fees and reassessing security strategies. Discover how you can turn these challenges into opportunities with Support Revolution.
Stay Secure with Revolutionary Security
Organised retail crime has become a significant concern, with 75% of retailers planning to invest more in theft prevention strategies. Revolutionary Security can help secure your online operations, leveraging the use of enterprise, application and database protection.
Avoid Downtime with Industry-Leading SLAs
The continued growth of e-commerce means that more and more retail organisations rely on their ERP systems to maintain cash flow.
With our industry-leading SLA , organisations get guaranteed response and resolution times so you can rest easy knowing your systems will be up and running with absolutely minimal disruption.
Retail Customer Success Stories
FAQs
Our clients see a minimum support fee savings of 50%, with an average savings of 65%. Some customers achieve total cost savings of up to 90% by also avoiding forced upgrades and other support costs.
For critical (P1) issues, we commit to responding within 10 minutes and guarantee a resolution within 2 hours.
Yes, we provide guarantees on response and resolution time SLAs. For example, we guarantee resolution for critical issues within 2 hours.
Yes, we provide flexibility to scale down as your requirements change.
We provide full support for all your customisations and interfaces at no extra charge.
Our in-house development teams create and deliver TLR updates for all current and legacy software versions to ensure you remain compliant globally.
Our support engineers are senior-level experts with an average of 15 years of experience. You are assigned a Primary Support Engineer (PSE) who becomes familiar with your environment and its customisations, eliminating the time spent explaining your history on every call.
Maximize Your IT Budget
Switching to third-party support means you can reinvest your IT budget into other strategic priorities like AI,
Augmented Reality, and other innovative retail solutions.
See how much you will save on support with our savings calculator.