What SAP software is supported?
If you’re running SAP software, we can help you cut your costs and improve your support.
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We support:
Third Party Support for SAP
Support Revolution provides independent third-party support for your SAP systems
We supply our own in-house legislative and regulatory patches, effectively replacing your vendor in the support relationship. We save our customers at least 50% on their annual SAP support fees.
We provide a personal level of service which includes a dedicated account management team. Your account manager is always aware of the state of your systems, reducing any time needed to fix issues, and enabling us to offer a best-in-class SLA – not only for response, but resolution too.
Support Revolution SAP support benefits
Feature
Break / fix support
Security updates
Upgrade and migration assistance
Up to 90% savings vs. SAP costs
Response time of 10 minutes or less for critical issues
Guaranteed resolution time of 2 hours for critical issues
Run software for as long as you want, no forced upgrades
Performance support
Interoperability and integration support
Ask the Experts sessions included
Personalised with assigned Primary Support Engineer and named Account Manager
Security solutions tailored to you and your systems (optional)
Break / fix support
Security updates
Upgrade and migration assistance
Up to 90% savings vs. SAP costs
Response time of 10 minutes or less for critical issues
Guaranteed resolution time of 2 hours for critical issues
Run software for as long as you want, no forced upgrades
Performance support
Interoperability and integration support
Ask the Experts sessions included
Personalised with assigned Primary Support Engineer and named Account Manager
Security solutions tailored to you and your systems (optional)
SAP
Break / fix support
Security updates
Upgrade and migration assistance
Up to 90% savings vs. SAP costs
Response time of 10 minutes or less for critical issues
Guaranteed resolution time of 2 hours for critical issues
Run software for as long as you want, no forced upgrades
Performance support
Interoperability and integration support
Ask the Experts sessions included
Personalised with assigned Primary Support Engineer and named Account Manager
Security solutions tailored to you and your systems (optional)
Not clear on third-party support?
Find out more about our third-party support to see exactly how we improve the quality of support for your SAP software.
Guidance on leaving SAP
Read the guide for moving away
Open our guide to explore the 4-part guide to moving away from SAP in 2023.
Read the guide around S/4HANA adoption
SAP is pinning a lot of its hopes on customers adopting its S/4HANA Cloud product. But the customer numbers migrating from ECC to S/4HANA make for interesting reading…
FAQs
No. Your SAP perpetual licences remain valid even if you move to a third-party provider. You continue to own the software, and support is independent of licensing.
We also help reduce the risk of vendor audits by ensuring compliance is properly managed.
Yes. We provide ongoing support for legacy systems including ECC, HANA Database, BusinessObjects, Business Warehouse and ASE (Sybase). Unlike SAP, we do not force customers to upgrade, so you can continue running your systems for as long as you need.
Most organisations save at least 50% compared to SAP’s standard support fees. In addition, our model can reduce hidden costs such as forced upgrades and additional licence requirements, delivering even greater long-term savings. Try our savings calculator to see an estimate.
We follow a structured onboarding process that includes knowledge transfer, system assessment, security patching setup and service integration. Your dedicated account manager coordinates every step to ensure continuity and no disruption to your business.
Yes. We develop and deliver our own enterprise-grade security patches, ensuring your systems remain secure and compliant. You will continue to receive regular updates even if you are running older or customised versions of SAP.
SAP support services provide maintenance, troubleshooting, security updates and guidance for your SAP systems. They ensure your software remains reliable, secure and aligned with your business needs. Third-party SAP support offers all these services while helping you cut costs and extend the life of your existing systems.
SAP supports a wide range of operating systems, including Windows, Linux and Unix. The exact compatibility depends on the version of SAP you are running. As part of our service, we advise on system requirements and ensure your chosen operating environment is fully supported.
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