SAP HANA Support

SAP HANA overview

SAP HANA (High-performance Analytic Appliance) is an in-memory, column-oriented relational database management system developed by SAP SE.

It stores data in RAM for significantly faster access and processing, enabling advanced real-time analytics. As a multi-model database, it supports various data models and can be deployed on-premises, in the cloud, or in a hybrid setup.

SAP HANA serves as a platform for ERP software and includes features like predictive analytics and text processing.

Key Features

SAP HANA is different from conventional databases that read from disk storage. It stores the data in RAM, which reduces data latency and increases speed by 10,000x.

It provides real-time analytics by processing transactions and analytics in the same database.

SAP HANA provides many deployment choices, such as:
- On-premise Deployment: Hosted in an organisation’s data centre.
- SAP HANA Cloud: An affordable and scalable cloud solution.
- Hybrid Architecture: This architecture combines cloud and on-premises for the best results.

Get a better experience with third-party support

Before: Complex integration

Integrating SAP HANA with existing SAP modules and systems can be intricate, requiring specialised knowledge and careful planning.

After: Expert consultation

Support Revolution provide highly experienced consultants who can design and execute a detailed integration strategy.

Before: Pay high costs

SAP HANA can be expensive, with costs associated with licensing, infrastructure, and maintenance.

After: Save up to 90%

Support Revolution guarantees savings of at least 50% on what you currently pay SAP, and some organisations save up to 90%.

Before: Experience migration challenges

Migrating data from legacy systems to SAP HANA involves data cleansing, transformation, and downtime.

After: Comprehensive migration

We work with you to develop and execute a comprehensive migration strategy to ensure a smooth transition – free of charge.

Compare how Revolutionary Third-party Support compares to SAP Support

Feature

Break / fix support

Security updates

Upgrade and migration assistance

Up to 90% savings vs. SAP costs

Response time of 10 minutes or less for critical issues

Guaranteed resolution time of 2 hours for critical issues

Run software for as long as you want, no forced upgrades

Performance support

Interoperability and integration support

Ask the Experts sessions included

Personalised with assigned Primary Support Engineer and named Account Manager

Security solutions tailored to you and your systems (optional)

Break / fix support

Security updates

Upgrade and migration assistance

Up to 90% savings vs. SAP costs

Response time of 10 minutes or less for critical issues

Guaranteed resolution time of 2 hours for critical issues

Run software for as long as you want, no forced upgrades

Performance support

Interoperability and integration support

Ask the Experts sessions included

Personalised with assigned Primary Support Engineer and named Account Manager

Security solutions tailored to you and your systems (optional)

SAP

Break / fix support

Security updates

Upgrade and migration assistance

Up to 90% savings vs. SAP costs

Response time of 10 minutes or less for critical issues

Guaranteed resolution time of 2 hours for critical issues

Run software for as long as you want, no forced upgrades

Performance support

Interoperability and integration support

Ask the Experts sessions included

Personalised with assigned Primary Support Engineer and named Account Manager

Security solutions tailored to you and your systems (optional)

FAQs

No. With third-party support you still receive critical fixes, security updates, and tailored enhancements, without being forced into costly upgrades.

By cutting unnecessary licence and support fees, removing the need for forced upgrades, and helping to identify unused modules (“shelfware”) that you no longer need.

Support Revolution provides full support for customisations, unlike SAP who often won’t cover modified systems.

Yes. You’ll have guaranteed ticket response times (as little as 10 minutes for critical issues) and global 24/7 coverage.

Yes. We offer free migration planning and support to help move SAP HANA workloads to the cloud or hybrid environments with minimal disruption.

Our dedicated security team provides proactive monitoring and tailored protection, including tools like Revolutionary Enterprise Security (Trend Micro Deep Security), to reduce risks.

Yes. We provide specialist support for integration and interoperability to ensure your SAP HANA system continues to work smoothly with existing SAP modules.

Most organisations save at least 50% compared with SAP’s support costs, with some saving up to 90% annually.

Yes. We can create a roadmap that avoids forced SAP upgrade paths and keeps your systems supported beyond official end-of-life dates.