Support Revolution provides high-quality, independent Oracle Primavera support, enabling organisations to slash their annual maintenance bills by at least 50% while receiving ultra-responsive, personalised service.
| Topic | Summary |
|---|---|
| Cost savings | Support Revolution offers savings of up to 90% on total support costs helping organisations save on overall IT expenses |
| Support for older versions | Support Revolution provides support for older versions eliminating the need for frequent costly upgrades |
| Continued support | Enables organisations to keep their existing Primavera system running without being forced into vendor upgrade cycles |
| Reduced total costs | Reduces the burden of expensive licensing maintenance and support fees compared with traditional support |
| Improved support experience | Third-party support offers an alternative approach that focuses on customer value and flexibility |
Many organisations today find themselves trapped in an expensive cycle of escalating maintenance costs and diminishing returns on their Oracle Primavera investment. Once your version enters Sustaining Support, Oracle stops providing new bug fixes and security patches, yet continues to charge high annual fees. This creates pressure to undergo costly and disruptive upgrades to the latest version or to migrate to the Oracle Primavera Cloud, regardless of whether those changes align with your actual strategic requirements.
Oracle Primavera release 21.x—including P6 EPPM, P6 Professional, Analytics, Gateway, and Unifier—is moving to Oracle Sustaining Support after 31 December 2026.
Support Revolution offers a revolutionary alternative by replacing Oracle’s maintenance with support focused on value and technical excellence. We immediately reduce your annual support fees by a minimum of 50%, allowing you to reclaim your IT budget for innovation. Unlike Oracle, we deliver full support for all versions of Primavera indefinitely, including releases 20.x and 21.x. This means you can stay on your stable, proven version for as long as you choose, removing the risk and expense of forced upgrades.
Our service levels exceed Oracle SLAs. We guarantee a resolution time of 2 hours for all critical (P1) issues, ensuring that your projects are never stalled by technical bottlenecks. We establish a proactive approach to security to ensure your systems remain secure and compliant. Each of our customers is assigned a Primary Support Engineer and an Account Manager, ensuring that when you call for help, you speak to an expert who understands your specific implementation and business context.
By decoupling your support from Oracle’s mandates, you gain the freedom to manage your Primavera estate on your own terms, with the backing of a partner committed to your long-term success.
Our clients see a minimum support fee savings of 50%, with an average savings of 65%. Some customers achieve total cost savings of up to 90% by also avoiding forced upgrades and other support costs
For critical (P1) issues, we commit to responding within 10 minutes and guarantee a resolution within 2 hours.
Yes, we provide guarantees on response and resolution time SLAs. For example, we guarantee resolution for critical issues within 2 hours.
Yes, we provide flexibility to scale down as your requirements change.
We provide full support for all your customisations and interfaces at no extra charge.
The vendor’s maintenance fee buys you the right to their future features, but it locks you into their roadmap. Support Revolution offers Enhancement Days, which can be used to develop product enhancements as customisations. At some point in time, you can always return to the vendor and upgrade if needed.
Yes. We offer complimentary “Ask the Experts” sessions for strategic advice on your future roadmap, technology enhancements, cloud migration, and infrastructure, all included as part of your support package.
Our support engineers are senior-level experts with an average of 15 years of experience. You are assigned a Primary Support Engineer (PSE) who becomes familiar with your environment and its customisations, eliminating the time spent explaining your history on every call.
