Expert Oracle Retail-J Support

Support Revolution delivers expert, cost-effective Oracle Retail-J support, enabling businesses to reduce their annual maintenance bills by at least 50% while receiving ultra-responsive, personalized service.

Summary of Oracle Retail-J support

Topic	Topic
Cost savings	Support Revolution offers significantly lower support and maintenance fees helping organisations save up to 90% on total support costs compared with vendor support
Support for older versions	Support Revolution provides support for older Retail-J versions eliminating the need for frequent costly upgrades
Continued operational support	Enables organisations to continue using their existing Retail-J system without being forced into vendor upgrade cycles
Improved support experience	Offers a better support experience with responsive and approachable experts who address queries efficiently
Flexibility and responsiveness	Support Revolution does not impose de-support dates allowing organisations to maintain their familiar system as long as needed

The challenges of Oracle Retail-J support

Many retail companies are currently trapped in an expensive cycle of escalating maintenance costs and diminishing returns on their Oracle Retail-J investment. Because all software versions of Retail-J (formerly Micros) have now entered Oracle’s Sustaining Support, Oracle has stopped providing new bug fixes and security patches, yet continues to charge you high annual fees. Companies are pressured to implement costly and disruptive upgrades to the Oracle Retail Xstore suite or migrate to the Oracle Retail Cloud, regardless of their business needs.

The Support Revolution solution

Support Revolution offers a transformative alternative to traditional Oracle maintenance, shifting the focus from vendor-driven roadmaps to technical excellence and commercial value. We immediately cut your annual support fees by at least 50%, enabling you to redirect vital funds into retail innovation and growth. By providing indefinite support for all Retail-J versions, we empower you to stay on your stable, proven platform for as long as you need, removing the risk and disruption of forced upgrades to Xstore or the Oracle Retail Cloud.

Our service model prioritises responsiveness, offering guaranteed 10-minute response times and a 2-hour resolution for critical (P1) issues to keep your store operations running smoothly. Unlike Oracle’s generic support, we assign a Primary Support Engineer who gains deep knowledge of your specific environment. This comprehensive approach includes full support for your custom code at no extra cost, alongside Ask the Experts sessions to help you manage your Oracle estate on your own terms.

Support Revolution benefits

Reduce your annual support fees by at least 50%, freeing up your IT budget for strategic business innovation

Industry-leading response times with our 10-minute SLA for all critical software issues

Indefinite support for every version of Retail-J, removing the pressure of forced vendor upgrade cycles

Full support for all your custom code and system interfaces at no additional charge

A Primary Support Engineer who understands your unique environment and retail requirements

Ask the Experts sessions for advice on your technology roadmap at no charge

FAQs

Our clients see a minimum support fee savings of 50%, with an average savings of 65%. Some customers achieve total cost savings of up to 90% by also avoiding forced upgrades and other support costs.

For critical (P1) issues, we commit to responding within 10 minutes and guarantee a resolution within 2 hours.

Yes, we provide flexibility to scale down as your requirements change.

We provide full support for all your customisations and interfaces at no extra charge.

Because you own the licences, you are free to return to the original vendor’s support at any time. You would simply re-sign a support contract with them; they will be glad to have you back.

No, vendors are careful not to engage in illegal discriminatory practices. While vendors retain the right to audit, Support Revolution can provide expertise to help you understand and mitigate your licencing risks.

Our transition team handles the entire process. The transition is virtually seamless and low-risk, with minimal impact on your IT services. We handle all onboarding activity, including setting up support channels.

Testimonial

Martin Kunz – Service Delivery ManagerATU

“Their team have always been a huge help with any query we’ve taken to them, being very responsive and approachable and clearly specialists in what they do. We’ve found one of the biggest benefits of working with Support Revolution has been their flexibility and communication. We don’t have to wait days to arrange to talk to them, we can simply pick up the phone or email them directly knowing we’ll receive a quick response.”

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Retail-J

Expert Oracle Retail-J Support

Summary of Oracle Retail-J support

The challenges of Oracle Retail-J support

The Support Revolution solution

Support Revolution benefits

FAQs

Testimonial

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